Benefits/Perks
- Competitive Compensation
- Career Growth Opportunities
Key Responsibilities
• Oversee daily office operations, workflows, administrative processes, and recordkeeping to support efficient service delivery.
• Lead and support caregiver staffing activities, including recruitment, onboarding, training, scheduling oversight, coaching, performance management, and escalation of employee concerns.
• Monitor staffing needs and assist with caregiver and on-call schedules to maintain appropriate client coverage. • Address client and family inquiries, concerns, and service requests and support positive client relationships and service standards. • Maintain effective communication with caregivers, clients, families, administrative staff, and other stakeholders.
• Support compliance with applicable home care regulations, company policies and procedures, documentation requirements, and workers ‘compensation processes; promptly escalate identified compliance concerns.
• Support assigned financial and administrative functions, which may include billing, payroll review, expense monitoring, budget tracking, and related reporting, as designated by the Founder/CEO.
• Participate in the agency's on-call rotation, including weekdays, weekends, and designated holidays, based on operational needs and established scheduling expectations.
• Perform other duties related to the position as assigned by the Founder/CEO.
Qualifications:
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication and interpersonal skills.
• Demonstrated leadership, coaching, and staff-management capabilities.
• Strong problem-solving and decision-making skills.
• Working knowledge of home care operations, applicable regulations, policies, and documentation expectations.
• Proficiency with computer systems and software used for scheduling, recordkeeping, communication, billing, and related administrative functions.
• Previous home care industry or comparable operations-management experience preferred.
• Ability to handle sensitive employee and client information with discretion and confidentiality.
- Bachelor’s degree in Business or a related field
- Certified Nursing Assistant preferred