Overview:
The Home Health Scheduler coordinates patient visits, clinician schedules, and staffing resources to support efficient home health operations and continuity of care. This role manages scheduling activities across multiple disciplines, including Skilled Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Medical Social Work, and Home Health Aide services. The Home Health Scheduler collaborates with patients, clinicians, and leadership to ensure timely visit completion, appropriate staff utilization, and alignment with patient Plans of Care (POC). The position plays a critical role in supporting productivity, communication, patient safety, and regulatory compliance within the home health environment.
Responsibilities:
- Maintain accurate scheduling of patient visits and clinician assignments to support timely care delivery.
- Coordinate schedules across nursing, therapy, social work, and aide disciplines to ensure continuity of care and visit completion.
- Communicate schedule updates, visit changes, and coverage needs with clinicians, patients, and caregivers.
- Provide staffing coordination and scheduling support for call-outs, paid time off, and extended leave coverage.
- Monitor visit utilization, missed visits, clinician productivity, and scheduling efficiency.
- Generate, review, and communicate scheduling and utilization reports that support operational decision-making.
- Ensure scheduling activities align with physician orders, Plans of Care (POC), and patient service requirements.
- Serve as a central coordination point between clinical staff, patients, referral partners, and leadership teams.
- Maintain compliance with agency policies, scheduling standards, and home health operational requirements.
- Support daily agency operations through effective organization, communication, time management, and patient-centered service.
- Maintain confidentiality of patient information in accordance with HIPAA and organizational policies.
- Participate in Quality Assurance and Performance Improvement (QAPI) activities as assigned.
- Assist with operational readiness for audits, surveys, and compliance reviews related to scheduling activities.
#HCBSHP
Qualifications:
- High School diploma required; college coursework preferred.
- Licensed Vocational Nurse (LVN) preferred, but not required.
- Prior experience in home health scheduling, healthcare scheduling, or healthcare coordination preferred.
- Experience scheduling across multiple disciplines, including Skilled Nursing (SN), Physical Therapy (PT), Occupational Therapy (OT), Speech Therapy (ST), Medical Social Work (MSW), and Home Health Aide (HHA) services preferred.
- Strong knowledge of medical terminology and home health operations.
- Experience with HomeCare HomeBase (HCHB) or similar healthcare scheduling systems preferred.
- Knowledge of Medicare home health operational requirements preferred.
- Knowledge of HIPAA and healthcare privacy standards preferred.
- Proficiency in Microsoft Office applications, including Excel and Outlook.
- Ability to interpret and communicate productivity and utilization reports.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent customer service and communication skills with internal and external stakeholders.
- Ability to work independently and prioritize tasks effectively.
Benefits/EEO:
What We Offer You
- Competitive Wages
- 401k with match
- Medical, Dental, Vision & Supplemental Insurance
- Vacation, Sick, Personal Holiday & Paid Holidays
- Short-Term Disability
- Life Insurance
- Tuition & CEU Reimbursement
- Rewards & Recognition Program
EEOC
We are an Equal Opportunity Employer. We offer an excellent benefit plan to include 401(k) with match, CEU reimbursement, vacation, sick time, holidays, medical, dental, and supplemental insurance plans, as well as a highly competitive compensation package.