JOB OVERVIEW
The responsibilities of a home inspector require a broad range of abilities. In addition, the inspector must have the interpersonal skills to communicate findings both verbally and in a written report format.
This position will work with the business owner and/or additional team members to achieve the highest level of customer satisfaction and revenue goals and standards of practice.
PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:
- Complete a concise and detailed inspection of the home including but not limited to all crawl spaces and attic areas
- Convey all findings in a professional manner using proper grammar and punctuation
- Communicate professionally with real estate agents and customers
- Consult and make recommendations to real estate agents and customers for the various value packages and/or additional services offered by the Pillar To Post franchise business owner
- Maintain accurate records of all home inspections including photos, written details about the inspection and the filing of completed inspection reports
- Maintain a strong sense of time management to ensure all inspections are arrived at 15 minutes prior to scheduled start time and home inspections are completed within the allotted time frame
- Establish a proactive follow up process to ensure all customers are contacted in a reasonable time frame
- Communicate the pricing model offered by the Pillar To Post franchise business owner
- Complete all paperwork and follow established company procedures from initiation through completion of the booked home inspections
- Participate in marketing events such as lunch and learn events, trade shows, and office visit marketing programs
- Responsible for the collection of payment at the completion of the home inspection
- Coordinate placement and pickup of specialized testing equipment
- Responsible for all company issued equipment
JOB SPECIFICATIONS:
- Basic knowledge of residential home systems and components
- Previous service business experience
- Proven ability to achieve professional goals
- Ability to persuade and influence others
- Ability to develop and deliver presentations
- Ability to create, compose, and edit written materials
- Ability to resolve problems, conflict, and complex communication issues
- Ability to deal with a variety of emotions and frustrations from the home buyer. This requires emotional maturity and stability on the part of the home inspector
- Strong interpersonal and communication skills
- Strong time management, multi-tasking and organizational skills
- Maintain a professional appearance and provide a positive company image to the public
- Requires significant local travel to current and potential clients. This requires the possession of a valid state driver’s license and reliable vehicle.
- Willingness to work a flexible schedule (this could include some Saturdays)
- Pass all assessments administered during the hiring process
- Pass Pillar To Post and state-required training and testing
- Personality: Self-driven, results-oriented with a positive mental outlook and a clear focus on quality and customer service. Mature, credible, and comfortable in dealing with a variety of customers. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Always presentable and businesslike. Able to get along with others and be a team-player.
- Computer Skills: Proficient computer skills particularly internet and email
- Literacy and Numeracy: Able to understand information located on various equipment and/or appliance labels. Must be a competent writer
JOB SPECIFICATIONS:
- Basic knowledge of residential home systems and components
- Previous service business experience
- Proven ability to achieve professional goals
- Ability to persuade and influence others
- Ability to develop and deliver presentations
- Ability to create, compose, and edit written materials
- Ability to resolve problems, conflict, and complex communication issues
- Ability to deal with a variety of emotions and frustrations from the home buyer. This requires emotional maturity and stability on the part of the home inspector
- Strong interpersonal and communication skills
- Strong time management, multi-tasking and organizational skills
- Maintain a professional appearance and provide a positive company image to the public
- Requires significant local travel to current and potential clients. This requires the possession of a valid state driver’s license and reliable vehicle.
- Willingness to work a flexible schedule (this could include some Saturdays)
- Pass all assessments administered during the hiring process
- Pass Pillar To Post and state-required training and testing
- Personality: Self-driven, results-oriented with a positive mental outlook and a clear focus on quality and customer service. Mature, credible, and comfortable in dealing with a variety of customers. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Always presentable and businesslike. Able to get along with others and be a team-player.
- Computer Skills: Proficient computer skills particularly internet and email
- Literacy and Numeracy: Able to understand information located on various equipment and/or appliance labels. Must be a competent writer
- Business and Selling Skills:
A. Must possess excellent face-to-face and telephone communication skills
B. Able to demonstrate the features and benefits of the various value packages and/or the additional services offered by the Pillar To Post franchise business owner