Homebuyer Services Coordinator

• Coordinate Homebuyer Group Leader program- create monthly topics, facilitate monthly homebuyer group leader meetings, and provide guidance to homebuyer leaders.
• Schedule and facilitate pre-construction meetings with homebuyers and staff, to provide tailored updates and build plans.
• Monitor sweat equity, attendance, and HPR data. 
• Review applications, guide applicants, and assist with interviews.
• Field general questions from website/voicemails
• Act as a bridge between departments, advise on policies, help coordinate dedication events, and update homebuyers on build progress.
• Organize onboarding processes, maintain accurate records, and ensure home buyer information and sweat equity tracking are up to date.
• Maintain regular communication with home-buyers pre-closing and during the first year of ownership.
• Manage warranty process- facilitate weekly meetings with construction/homebuyer services, coordinating with construction staff/homeowners for needed follow-up, tracking and scheduling pre-occupancy and 10-month walk-throughs. 
• Manage post purchase 12-month homeowner mailings and organize post-purchase events.   Standard will be organizing annual Homebuyer Picnic and one group event for current homebuyers.  
• Manage the private homeowner Facebook group to foster engagement and share resources.
• Support outreach efforts, community engagement, and application events.
• Serve as backup and overflow assistance in reviewing post approval income/assets and tracking/monitoring income/debts status from approval to closing.
  
  

• At least 2 years in a support role
• Complete QLO training for all three states (Kentucky, Ohio and Indiana) annually, in addition to completion of the HFHI ABA course
• Proficient with e-mail, Excel databases, word-processing and spreadsheet technologies
• 4-year degree in a related field preferred
• Training experience preferred 
• Nonprofit experience preferred
• Strong attention to detail.
• Self-motivated and able to work independently with minimal supervision.
• Effective written and verbal communication and interpersonal skills (listening skills, tact, diplomacy, compassion, and influencing) are essential. 
• Strong project management skills.
• Ability to multi-task.

• Ability to work cooperatively and collaboratively with homebuyers, volunteers, donors, board and HFHGC staff in the spirit of teamwork and mutual respect.
• Strong organizational and time management skills.
• Ability to work a flexible schedule - evening and weekend work is occasionally required.
• Ability and willingness to participate as an active and visible member of the HFHGC community in events, presentations, media, etc.
• Must have a valid driver's license.

Our Vision: A world where everyone has a decent place to live. Our Mission: Seeking to put God's love into action, Habitat brings people together to build homes, communities, and hope. Fast Facts 1. Habitat for Humanity of Greater Cincinnati (HFHGC) serves a 9-county, three state region. 2. We have built 670+ homes in the Tri-state region since 1986. 3. Critical Home Repair and Rock the Block programs broaden the impact in target neighborhoods. 4. HFHGC has also helped build 1,000+ homes in Cambodia, El Salvador, Kenya, and Nepal through our global tithe. 5. We partner with business, government, civic groups, faith communities, and individuals to ensure greater impact.