Position Summary: Provides leadership, supervision, and clinical oversight for Hospice social work services and directly supervises Hospice social workers. The manager also serves as a clinical and operational resource to Certified Home Health Agency social workers, who remain accountable to their Clinical Team Managers, and supports the development of future palliative care services. Schedule: Monday - Friday, 8AM to 4:30PM Education & Experience - Education: Master's degree in social work from a program accredited by the Council on Social Work Education.
- Experience: Minimum of five (5) years of clinical social work experience; hospice, home care, serious illness, or palliative care experience preferred. At least two (2) years of supervisory, team-lead, or clinical leadership experience required.
- Licensure: Current and active New York State Licensed Master Social Worker or Licensed Clinical Social Worker registration.
Responsibilities - Provide daily leadership, supervision, clinical guidance, and support to Hospice social work staff.
- Manage Hospice social work direct reports through regular supervision, coaching, performance appraisal, performance management, payroll approval, and time-off approval.
- Participate in the recruitment, selection, onboarding, competency assessment, and retention of qualified Hospice social work staff.
- Assign and balance Hospice caseloads and coverage using patient need, census, caseload, geography, travel, setting, continuity, and staff capacity rather than a single fixed ratio.
- Monitor Hospice social work productivity, timeliness, documentation quality, patient access, and other performance indicators; identify barriers and implement corrective action when needed.
- Ensure Hospice social work practice complies with federal and state requirements, payer standards, professional scope, agency policy, and Medicare Hospice Conditions of Participation.
- Provide clinical consultation and support psychosocial assessment, care planning, crisis response, discharge planning, and interdisciplinary collaboration.
- Maintain a small Hospice caseload, complete evaluations, or provide field coverage when patient need, staffing, vacancies, or geography require direct clinical support.
- Develop and maintain Hospice social work policies, procedures, documentation expectations, workflows, and evidence-informed practices.
- Support Hospice social work education, professional development, reflective supervision, and preparation for regulatory surveys and audits.
- Serve as the primary liaison between Hospice social workers and Hospice leadership and elevate operational, quality, safety, or compliance concerns promptly.
- Serve as a clinical and operational resource to CHHA social workers and their Clinical Team Managers without assuming supervisory responsibility for CHHA staff.
- Provide CHHA social workers and Clinical Team Managers with consultation, education, practice resources, and support with complex psychosocial questions when requested.
- Collaborate with CHHA leadership to identify opportunities for consistent social work practices while preserving CHHA reporting relationships and program-specific requirements.
- Collaborate with the Bereavement Manager, chaplaincy, nursing, rehabilitation, intake, quality, compliance, and interdisciplinary care teams.
- Support the design and implementation of palliative care and other agency programs that require social work expertise, including role definition, workflows, education, and outcome measures.
- Participate in Hospice and agency growth planning, quality improvement, program evaluation, and performance tracking.
- Promote an environment that respects varied backgrounds, identities, beliefs, and experiences.
- Exercise sound judgment and discretion and perform other duties as assigned.
Salary: $67,700 - $120,077 #URM2
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