Hospital Insurance Follow Up Representative

Job Title: Hospital Insurance Follow Up Representative

Location: Chicago, IL

Industry: Healthcare / Revenue Cycle

Pay: $25 – $26 / hour, depending on experience

Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits

Job Description:

The Insurance Follow Up Representative is responsible for managing all aspects of the hospital billing and reimbursement process. This role requires someone with attention to detail, strong communication skills, and a background in healthcare billing and insurance claims resolution. The role starts onsite for training and transitions to a hybrid model (3 days remote, 2 days onsite) upon demonstrated performance.

Key Responsibilities:

• Submit claims to government entities, private payers, and patients in compliance with payer guidelines
• Resolve claim edits in Epic and clearinghouse systems; collaborate with internal departments to reduce rework
• Update demographic and insurance information; verify eligibility and retrieve referrals
• Resolve denials and payment variances with thorough root cause analysis
• Ensure claims are sent and received timely
• Process incoming correspondence and inquiries from payers
• Handle internal transfers, process refunds, and manage credit balances
• Complete other revenue cycle-related duties as needed

Qualifications:

• Prior experience in medical billing, collections, or revenue cycle operations
• Knowledge of insurance claims, EOBs, and denial management
• Proficiency in Epic required
• Strong communication and problem-solving skills

Additional Details:

• Type of Assignment: Contract-to-Hire (CTH)
• Hours: M–F, 7:30 AM–4:00 PM
• Training: Fully onsite; hybrid schedule available post-training
• Dress Code: Business casual
• Transportation: Public transportation recommended; paid parking downtown
• Environment: Professional

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. 

#HC2