Job Summary:
The Hospitalist Program Manager is responsible for the day-to-day operational and administrative management of the Hospitalist Program across assigned locations. In collaboration with physician and operational leadership, the Program Manager oversees provider scheduling and staffing, program operations, financial and productivity performance, quality and performance improvement activities, provider administrative requirements, and operational workflows. The position serves as a key liaison among hospitalists, advanced practice providers, hospital leadership, clinical and administrative staff, and collaborating specialties to promote effective communication, efficient patient care delivery, and achievement of program objectives. The Program Manager also supports budget management, recruitment, onboarding, credentialing, policy and process development, project management, and the supervision and performance management of assigned staff.
Education:
Require:
Bachelors degree in Business, Healthcare Administration, or a related field, or an equivalent combination of education and relevant management experience.
Preferred:
Experience:
Required:
- Minimum 3-5 years' experience in business management, with strong financial and systems background, and strong marketing experience
- Working knowledge of physician office practices, managed care operations and insurance industry structure and products desired
Preferred:
- Minimum of two years of healthcare experience in an applicable clinical or healthcare operational setting.
- Practice management and billing or coding experience.
- Experience with EPIC and Amion.
Position Requirement(s): License/Certification/Registration
Required:
NA
Preferred:
Certified Medical Assistant or Practice Management Certification
Department Position Summary:
This is a highly autonomous healthcare operations role that combines practice management, physician operations, budgeting, quality improvement, project management, and provider relations to ensure a successful and efficient Obgyn Hospitalist program
- Manage day-to-day operations of the OBGYN Hospitalist service across two campuses and more than 15 providers
- Oversee workflow efficiency, patient care processes, transfers, admissions, and discharge timeliness
- Lead operational improvement and quality initiatives
- Develop and maintain hospitalist and OBED daily and monthly schedules
- Supervise clerical support staff, including hiring, training, evaluations, and personnel records
- Support recruitment, onboarding, orientation, credentialing, and payer enrollment of physicians and nurse practitioners
- Track provider licenses, certifications, and medical directorship timekeeping
- Prepare and monitor budgets to maintain productivity and cost containment.
- Track financial performance, billing, productivity metrics, and budget variances.
- Manage quality, operational, and financial reporting
- Partner with physician and operational leaders to improve compliance with quality metrics.
- Assist in developing, revising, and implementing policies and procedures.
- Address patient safety reports, patient satisfaction concerns, and performance improvement opportunities
- Lead and monitor projects, including timelines, work plans, and status reporting.
- Serve as a liaison between hospitalists, employed and community OBGYNs, subspecialists, and hospital departments
- Facilitate effective communication and collaboration among providers and stakeholders.
- Represent the OBGYN Hospitalist program internally and externally
- Maintain EPIC and AMION proficiency
- Maintain Microsoft Office Skills (Excel, Word, Power Point, Outlook) required.
Position Requirement(s): Critical Skills
- Excellent organizational, communication and interpersonal skills, both verbal and written
- Ability to work in time sensitive environment and with confidential information
- Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and execute projects to completion. Ability to use professional management skills, measure and drive for results
- Understands and applies the fundamental principles of financial analysis, strategic planning, operations, human resource management, and information systems
- Detail oriented
- Ability to analyze issues and use sound judgment in determining the course of action
- Ability to motivate and develop staff; coach and mentor reports using open and active communication techniques
- Ability to be a role model, support hospital vision, mission and strategic initiatives and hold reports accountable for results
- Ability to engage, inspire and influence others
- Works independently with minimal supervision
- Demonstrates superior leadership and promotes and maintains a culture of excellent customer service with all internal and external customers
- Ability to collect, analyze and apply data and other practice information; prepare and present written and oral reports with recommendations
- Ability to think and act strategically
- Ability to train and become proficient with Budget process
- Ability to supervise staff in a fair, consistent manner
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