Hospitality Ambassador

Title: Hospitality Ambassador
Location: South San Francisco, CA 94080 (Onsite)
Duration: 12 Months
Description:

• Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
• Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000 employees, visitors, and partners).

Core Responsibilities:
Front Desk / Lobby Operations

• Serve as the main point of contact for employees and visitors
• Provide high-level, professional service with a "heart for service mindset
• Handle inquiries, requests, and issues promptly and gracefully

Security & Access Management

• Partner closely with Security to protect people and assets
• Manage visitor check-in, badge assignment, and host notifications
• Ensure strict adherence to access protocols and confidentiality

Guest & Service Coordination Support:

• Vendor deliveries (packages, catering, personal items)
• Special requests and VIP interactions
• Call center support (phone inquiries)

Program & Operations Support:
Manage programs like:

• Parking placards
• Clipper Cards / transportation
• Lobby amenities
• Support multiple lobbies (flex/rover coverage as needed)

Logistics & Additional Duties:

• Support gnExpress delivery service (document handling/distribution)
• Maintain lobby supplies
• Assist with projects and process improvements

Key Competencies

• Exceptional customer service/hospitality mindset
• Strong communication & interpersonal skills
• Ability to handle sensitive/confidential information with discretion
• Adaptability multitasking in fast-paced environments
• Problem-solving / solution-oriented thinking
• Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
• Continuous improvement mindset

Qualifications

• Bachelor's degree (any field)
• 3–4 years experience in: Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.)
• Strong proficiency in: MS Office Google Suite
• Ability to learn new systems (visitor mgmt, call center tools)
• Valid CA driver's license

Work Conditions:

• Fully onsite (5 days/week) – South San Francisco
• Shift options: 7:00 AM – 4:00 PM/8:00 AM – 5:00 PM

Mandatory:

• Bi-weekly Thursday meetings (until ~6:30 PM)
• Team meetings safety certification (within 6 months)
• 12-month commitment required
• No relocation or remote option
• Interview Process: 1. Phone interview; 2. In-person interview.

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Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.