Position: Hospitality Director
Location: Chick-fil-A Dedham, MA
Job Type: Full-Time
Pay: $23 - $26 /hour
Overview:
Chick-fil-A Dedham is seeking an experienced and passionate Hospitality Director to join our team. This individual will play a key role in enhancing the store’s guest experience and ensuring smooth and efficient operations. The mission of the Director of Hospitality is to lead a team dedicated to attentiveness, courtesy, and friendliness, creating a welcoming environment for all guests. This is a full-time position, requiring availability on Saturdays.
Responsibilities:
- Lead and manage hospitality initiatives to ensure exceptional guest experiences.
- Collaborate with the Training Director to train team members to maintain high standards of attentiveness, courtesy, and friendliness.
- Collaborate with the Operator and Senior Leadership to implement strategies aligned with Chick-fil-A’s mission and values.
- Ensure daily operations run smoothly and efficiently, maintaining a focus on guest satisfaction.
- Foster a positive and team-oriented environment, motivating staff to perform at their best.
- Monitor service quality, address guest feedback, and implement improvements as needed.
- Uphold Chick-fil-A’s procedures and standards, ensuring compliance with food safety and sanitation requirements.
Requirements:
- Proven leadership experience in a hospitality or customer service role.
- Open availability, including Saturdays, to meet the demands of the business.
- Strong communication, leadership, and interpersonal skills.
- Ability to manage multiple priorities and lead a team effectively.
Benefits:
- Competitive pay: $23 - $26 / hour
- Paid time off
- Health, dental, and vision insurance
- 401(k)
- Employee discount
- Paid training
- Scholarship opportunities
Work schedule
- Weekend availability
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Employee discount
- Paid training