Hospitality Operations Management Development Program Associate

Min Compensation: USD $45,000.00/Yr. Max Compensation: USD $45,000.00/Yr. Overview:

Why We Need Your Talents:

 

Responsibilities:

Where You'll Make an Impact:

• Commit to the successful completion of all phases of the Management Development Program to be considered for future leadership opportunities within the company.
• Participate in rotational assignments across multiple hospitality and operational departments, gaining a broad understanding of property operations and guest service excellence.
• Complete the Live! Leadership Development Curriculum in conjunction with departmental rotations.
• Demonstrate adaptability, curiosity, and a willingness to learn in a variety of business environments.
• Build strong relationships with team members and leaders across the organization to support operational success and professional development.
• As a 24/7 operation, work a flexible schedule that may include days, evenings, weekends, holidays, and overnight shifts depending on rotational assignments.
• Master and uphold the Live! 5 Service Standards to consistently deliver exceptional guest experiences.
• Support operational initiatives that enhance guest satisfaction, team member engagement, and business performance.
• Foster memorable, personalized experiences that create lasting impressions for guests.
• Perform other duties as assigned.

Skills to Help You Succeed:

• Passion for hospitality, guest service, entertainment, and creating exceptional customer experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work effectively both independently and within a team environment.
• Demonstrated adaptability and willingness to learn in a fast-paced, dynamic environment.
• Strong organizational, problem-solving, and time management skills.
• Ability to communicate professionally and effectively in English, both verbally and in writing.
• Proficiency in basic computer applications and business systems.
• Ability to read and comprehend operational procedures and perform basic mathematical calculations.

Qualifications:

Must-Haves:

• Bachelor's degree in Hospitality Management, Business Administration, Tourism Management, Hotel & Restaurant Management, Event Management, or a related field preferred.
• Flexible working schedule to include weekends and holidays.
• Must be open to relocation based on future open positions with the organization.
• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.

Physical Requirements:

• Must have upbeat, outgoing, and positive attitude.
• Must be able to work in a loud, high-energy environment.
• Must be available to work all shifts; to include day, swing, weekdays, weekends, and holidays.
• Must be able to perform assigned duties under frequent time pressure in an interruptive environment.
• Must be able to handle multi-tasking heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to bend, stoop and squat.
• Must be able to stand for long periods of times without sitting or leaning.
• Ability to climb, bend, stretch, twist, or reach with your body and arms, work under variable temperatures and noise levels.

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer:

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.