Hospitality Supervisor

Hospitality Supervisor

LAZ Parking | Part-Time | Non-Exempt | Non-Tipped

Lead the Shift. Elevate the Guest Experience.

At LAZ Parking, our people are the foundation of our success. We are one of the largest and fastest-growing parking companies in the country, and we often say, "parking is our industry, but people are our passion." Our mission is to create opportunities for our employees and value for our clients.

The LAZ Hospitality team is dedicated to growth through operational and financial excellence. We specialize in hotel partnerships across the country and build lasting relationships through training, human connection, and career development for our employees and partners.

As a Hospitality Supervisor, you will help lead hotel parking operations in the absence of location management. You will support a high-performing team, protect the guest experience, and help maximize revenue, manage expenses, and maintain the highest standards of safety and service.

Why Join LAZ?

• Opportunity to grow your leadership career within a national organization.
• Hands-on experience leading hospitality and hotel parking operations.
• Collaborative leadership and a people-first culture.
• Professional development, training, and advancement opportunities.
• PayActiv access to earned wages before payday.
• Employee Assistance Program (EAP), wellness resources, and employee recognition programs.

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term and Long-Term Disability Coverage
• Life Insurance Options

The Spirit of the Position

The Hospitality Supervisor oversees day-to-day operations when location management is not present. This role supports the financial, operational, safety, and service success of the hotel while supervising Shift Leads and frontline employees. Success requires visible leadership, a strong sense of urgency, sound judgment, and a commitment to resolving guest and client concerns through to completion.

What You'll Do

People Leadership

• Support location management with the financial, operational, safety, and service-related success of the hotel.
• Help plan, schedule, train, and direct the activities of Shift Leads and frontline employees.
• Attend daily client stand-up and resume meetings.
• Ensure LAZ pre-shift meetings or "huddles" are held each shift, either personally or through Shift Leads.
• Assist with the management and development of the hotel team to accomplish annual and periodic goals while using LAZ Parking's culture as a guide.
• Identify high-potential employees who can support the organization's continued growth.
• Actively participate in recruiting and onboarding prospective employees.
• Ensure safety initiatives from the National Safety & Training Manager, Hospitality are communicated and implemented for new and existing employees.
• Report safety concerns to the Hospitality Manager or Assistant Hospitality Manager for review and corrective action.
• Ensure employees follow rules of conduct, policies, and procedures.
• Supervise, mentor, and train employees on day-to-day activities in the absence of location management.

Guest Experience & Operations

• Embrace, resolve, and follow through on customer service and client concerns.
• Communicate operational challenges to location management for timely resolution.
• Assist in establishing performance standards and recommend or implement procedural changes when necessary.
• Assist with completion of the employee schedule.
• Drive service results and establish goals by monitoring LAZ Service Shopper Reports and hotel service metrics.
• Cultivate client relationships and support business retention.
• Implement and complete projects, programs, and initiatives that arise at assigned hotel locations.
• Perform additional duties as assigned.

Financial & Compliance Responsibilities

• Support claims and safety training, prevention initiatives, claims investigation, client and guest follow-up, and compliant reporting.
• Support the location's financial success through audit compliance and adherence to established audit protocols.
• Process payroll, ensure timely approval of hours, collaborate with the local payroll department, and partner with the Human Resources Business Partner on wage and hour compliance.
• Ensure LHIST data is entered accurately each day.
• Help manage the assigned location in alignment with budget expectations and revenue-enhancement goals related to staffing, scheduling, and operating expenses.
• Complete required daily, weekly, monthly, and annual financial and operational reports.
• Assist with monitoring, reviewing, and analyzing market rate structures.

Who You Are

Guest-Focused Leader: You set the tone for exceptional service and respond professionally when guests or clients need support.

Team Builder: You lead by example, coach employees, and help create a respectful, accountable, and collaborative environment.

Operationally Minded: You understand how staffing, scheduling, safety, service, and financial performance work together.

Calm Problem Solver: You respond with urgency, communicate challenges early, and see issues through to resolution.

Open to Growth: You welcome feedback, consider different viewpoints, and consistently look for ways to improve.

Qualifications

Required

• High school diploma or GED.
• Strong customer service experience.
• Valid, unrestricted driver's license and an acceptable driving record.
• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend English.
• Ability to demonstrate urgency, timeliness, teamwork, and interpersonal effectiveness.
• Ability to drive a standard-transmission vehicle.

Preferred

• Previous supervisory experience.

Physical Requirements

This position requires the ability to:

• Work outdoors in varying conditions, including heat, wind, snow, and rain.
• Lift, push, and pull at least 50 pounds.
• Stand, walk, and run for extended periods.
• Bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and functions.

Lead with Hospitality. Deliver Operational Excellence.

If you enjoy leading teams, creating memorable guest experiences, and helping hotel operations succeed, we would love to hear from you.

Join LAZ Parking and help create opportunities for our employees and value for our clients.

FLSA Status: Non-Exempt, Non-Tipped

LAZ Parking is an Equal Opportunity Employer and participates in E-Verify. Equal employment opportunities are provided to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.