Hospitality Team Member

Position Summary

The Hospitality Staff Member is responsible for providing a welcoming, professional, and high-quality customer experience for students, families, guests, and patrons of American Kids Sports Center.

This position serves as a primary point of contact for customers in person, over the phone, and through company systems. Hospitality Staff Members assist with questions regarding programs, schedules, enrollments, accounts, and facility information while supporting front desk operations and maintaining accurate customer records.

The Hospitality Staff Member is expected to demonstrate professionalism, dependability, strong communication, and a positive attitude while working collaboratively with other departments to support smooth facility operations.

Performance Expectations

The Hospitality Staff Member is expected to:

• Provide friendly, professional, and consistent customer service.
• Treat students, families, coworkers, and guests with respect and courtesy.
• Maintain accurate customer and account information.
• Communicate clearly and follow through on assigned responsibilities.
• Remain calm, organized, and solution-oriented in a fast-paced environment.
• Maintain dependable attendance and punctuality.
• Work collaboratively with other departments and team members.
• Protect confidential customer, employee, and company information.
• Contribute to a positive, fun, welcoming, and family-focused culture.
• Follow all company policies, procedures, safety standards, and workplace expectations.

Qualifications

• Previous customer service, front desk, hospitality, retail, recreation, or administrative experience preferred but not required.
• Strong customer-service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to remain organized and manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to learn and effectively use computer systems and company technology.
• Experience with scheduling, enrollment, point-of-sale, or customer-management systems preferred.
• Ability to work effectively as part of a team.
• Positive attitude and willingness to receive coaching and feedback.
• Dependable, punctual, and able to maintain an assigned work schedule.