At Chick-fil-A Forum Shopping Center, the Team Member Hospitality role is more than just a job; it's an opportunity to grow. In addition to working directly for an independent Owner/Operator and the leaders of the organization, Hospitality Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.
Vision | What is our Goal: To win the hearts of our community by building a culture of excellence, care and growth.
Mission | What is Important now: To win the hearts of our team by caring and serving each other everyday.
Our Values:
- Integrity: To do the right thing all the time
- Initiative: To act or take charge of situations independently
- Work Ethic: The principle that hard work is virtuous or worthy or reward
- Follow-Through: Finish what you start
- Attitude: Positive, optimistic, enthusiastic
- Professionalism: Conduct yourself in a manner that is appropriate for the workplace
- Grit: Courage to resolve: Strength of character
- Team Work: Work together to achieve our goals
- Coachability: The ability to apply feedback and correction
- Poise: Calm In the midst of crisis
- Humility: Not thinking less of yourself, but thinking of yourself less
- Kindness: Friendly, considerate, warm hearted and caring
Position Type:
- Full-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- College students: Scholarship opportunities
- Competitive pay
- Employee Meals
- 401k Matching
- Paid time off after 2 years: Team members
- Paid time off after 1 year: Leadership
Hospitality Team Member Responsibilities:
- Honor and encourage others to follow the vision and values of the Restaurant
- Core 4: Smile, create and maintain eye contact, speak enthusiastically, make emotional connections with guests, say my pleasure.
- Adhere to Chick-fil-A rules and dress code at all times
- Receive guests: Warm Welcome
- Take orders: Inside and outside
- Repeat orders to ensure accuracy
- Fond farewell
- Making beverages
- Meal assembly: Bagging
- Meal delivery: Serving
- 2nd Mile: Perform table touch-ins: Refresh beverages, clear tables from trash
- Dining room cleanliness, restocking, trash.
- Clean all quadrants of the business.
- Stock and sanitize areas.
Qualifications and Requirements:
- Work on their feet for several hours at a time. 6-8 hrs.
- Communicate effectively with guests and team members
- Sense of Urgency, Multitask quickly, yet thoroughly
- Consistency and reliability
- Cheerful and positive attitude
- Loves serving and helping others
- Customer service oriented
- Strong interpersonal, soft skills
- Detail-oriented
- Able to multi-task
- Works well independently and in a team environment
- Be willing and able to work a flexible schedule
- Have the ability to lift and carry 25-30 lbs on a regular basis
- Have the ability to stand for long periods of time
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
- Weekend availability
- Monday to Friday
- 8 hour shift
Benefits
- Flexible schedule
- Paid time off
- 401(k) matching
- Paid training