Job Summary:
Assigns stations to servers, greets and seats guests, evenly distributing business among servers. Notifies servers of price changes. Handles guest complaints. Relays message to servers and bussers. Receives payment and issues proper change and receipts. Closes out cash register and prepares shift report.
Responsibilities:
- Assigns stations to servers and bussers. Checks to see that stations are sufficiently supplied,
and that guests are properly taken care of.
- Greet guests as they enter dining area and seat them accordingly.
- Maintains a close working relationship with servers to encourage teamwork among the staff.
- Assist as a server or busser as needed.
- Receives check and payments from servers in the form of cash, check, house charge or credit
card, and follows established procedures for posting and depositing revenues.
- Adheres to all Health Department rules and regulations.
- Certified in Serving Alcohol with Care.
- Adhere to ZMC Hotels and Holiday Inn Standards.
- Must be responsible for security of guests, fellow employees and hotel assets.
- Must be CPR certified, MSDS trained, and completed AWAIR program
- Must perform any other required duties as requested by the General Manager to aid in better
operation of the hotel, restaurant, lounge, and service to the guests.
- All duties must be carried out in a safe manner.
- Be flexible and adaptable to the changes that will occur to your job
- Employee must treat everyone with dignity and respect.
- Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Qualifications:
- Highly organized.
- Must be able to work the majority of the shift in a standing position, constantly moving, and able to lift 30 pounds.
- Strong Guest Service Skills
- Must have attention to detail and be customer service oriented.
- Ability to communicate satisfactorily with guests, management, and co-workers.
Benefits/Perks:
- Medical, Dental, Vision, Paid time off, 401(k) for full-time employees
- All employees get discounts on hotel's outside of their hotel they work in
- Opportunities for bonuses
- $250 referral bonus for you and a referred associate
- Daily Pay: access to your already earned wages before payday