Host/ Hostess - Graziano's Coral Gables

Job Summary

Host or Hostess welcome patrons, escort them at designated table or in the lounge area and ensure quality of facilities and service.

Job Duties & Responsibilities

• Greet guests and escort them at their table or within waiting area.
• Provide guests with menus.
• Assign patrons to tables suitable for their needs and according to the rotation so that servers receive an appropriate amount of seating.
• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Answer telephone calls and respond to inquiries or transfer calls when needed.
• Take and prepare to-go orders.
• Operate cash registers to accept payments for food and beverages. (not sure)
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Receive and record patrons' dining reservations.
• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
• Plan parties or other special events and services.
• Help coworkers to improve workflow and customer service.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Well-organized with ability to take and place food and beverage orders accurately.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to operate point-of-sale systems.

Education and Experience:

• Previous experience as a host/hostess preferred.
• Must successfully complete restaurants training course.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be available to work evenings, weekends, and holidays.