Host/Hostess - Winter 2026/27

WHY WORK AT JAY PEAK?

We're a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We're rewarded fairly for our collective efforts and encouraged to pursue individual goals. We're a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It's not for everyone but we're not looking for everyone-we're looking for you.

IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU'LL GET

• Wage: $15/hour plus gratuities
• Paid Sick Time
• 401k program eligibility with employer match after a year of employment with 1,000 hours of service
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties
• For a full listing of employee perks both on and off-property, click here

SUMMARY

The Host/Hostess coordinates dining reservations and activities to waitstaff to provide fast and courteous service to patrons. This position is the first to interact with guests and possesses a friendly, personable, information and professional demeanor while performing the following essential duties and responsibilities.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

• Schedules dining reservations and arranges parties or special events for dinner.
• Welcomes guests with a friendly, professional and energetic attitude. Escorts guests to tables with menus.
• Answers phone calls in a timely and courteous manner, gives basic information on reservations, availability, restaurant hours and services.
• Keeps track of waitlist and open tables and accurately quotes wait times to guests.
• Assigns tables to guests depending on party size and server availability and seats guests in a timely manner.
• Answers guest inquiries regarding the menu and recommends items. Follows allergy policies.
• Takes drink orders, if necessary, and certified by the Vermont Department of Liquor Control.
• Observes and assists in preparing unoccupied tables for guests by wiping surface tops, removing debris and ensure seats and floors are clean around the table. Assists in resetting tables.
• Assists with wait staff side work and opening and closing duties.
• Keeps podium in a neat and orderly fashion.
• Takes to-go orders accurately, recording guest name and contact number. Record the order in the POS, pack prepared take-out orders and delivers to guest. Helps take food to guests tables as needed.
• Reports any guest complaints directly to supervisor or manager immediately.
• Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read & comprehend simple instructions, short correspondence, & memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one & small group situations to customers, clients and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Point of Sale and Order Processing systems.

CERTIFICATES, LICENSES, REGISTRATIONS

Certification by the Vermont Department of Liquor Control (every 2 years) preferred.

OTHER SKILLS & ABILITIES

Ability to speak and understand the French language is preferred but not required. Excellent customer service skills required.

OTHER QUALIFICATIONS

Must be available to work nights, weekends, holidays and fill in as needed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to stand; walk; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl and taste or smell. The employee must frequently lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed fumes or airborne particles. The noise level in the work environment is usually loud.

RESORT CONDITIONS

This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multilevel buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.