As a Front of House Specialist team member, you will be the first point of contact for our guests, setting the tone for a warm and inviting dining experience. Your role is essential in creating a welcoming atmosphere, managing guest flow, and ensuring efficient service. With your friendly demeanor and organizational skills, you’ll help make every guest’s visit memorable from the moment they arrive.
Warmly and graciously greet all guests upon arrival, ensuring they feel welcomed.
Greet guests entering the restaurant whenever possible, providing a friendly first impression.
When immediate seating is unavailable, record guest names, party sizes, and issue pagers for a smooth waiting experience.
Provide guests with estimated wait times and keep them informed throughout their wait.
Page guests when their tables are ready, thanking them for their patience and inquiring about the number of children in their party.
Escort guests to their tables with menus and silverware, ensuring a seamless transition.
Accommodate special seating requests whenever feasible, balancing customer flow in service sections.
Upon seating, inform guests of their server’s name to enhance the personal touch.
Thank guests as they leave and invite them to return, reinforcing a welcoming environment.
Maintain cleanliness in the host area, including floors and door glass, to ensure a tidy appearance.
Remove used tableware promptly as guests finish, keeping the dining area organized.
Clear tables after guests, taking tableware to bus bins and placing items in their designated washing areas.
Respond promptly and appropriately to guest requests, communicating needs to servers as necessary.
Collaborate with servers and fellow hosts to ensure efficient seating and optimal table utilization.
Assist servers with plate removal, especially during peak periods and with large parties.
Keep all front of house areas clean, including floors around trash cans and walkways.
Be proactive in maintaining cleanliness by promptly cleaning tabletops, chairs, and booths between seatings, as well as checking and cleaning floors as needed.
Thank guests as they leave to leave a lasting positive impression.
Be flexible and available to fill in where needed to ensure smooth and efficient operations, as directed by the restaurant manager or immediate supervisor.