Host- Links an American Grill

Essential Duties & Responsibilities

Guest Experience & Service Excellence

• Greet all guests promptly with a warm, genuine, and professional demeanor, using guest names whenever possible
• Deliver a refined and personalized welcome aligned with Forbes Travel Guide standards
• Manage the host stand with poise and organization, ensuring a seamless arrival and departure experience
• Escort guests to tables while engaging in light, thoughtful conversation that enhances the guest experience
• Provide accurate wait times and proactively manage guest expectations
• Thank guests sincerely upon departure and invite them to return

Reservations & Table Management

• Manage reservations using OpenTable or designated POS/reservation system
• Strategically assign tables based on server sections, guest preferences, and operational flow
• Coordinate with management and service team to ensure efficient seating and pacing of the dining room
• Monitor table status and adjust seating plans dynamically to maintain service standards

Communication & Team Collaboration

• Maintain clear and consistent communication with servers, bartenders, and management
• Relay VIP notes, special occasions, dietary preferences, and guest requests to the service team
• Support front-of-house operations during peak service periods

Forbes Travel Guide Standards

• Demonstrate Graciousness, Thoughtfulness, and Sense of Personalized Service in all interactions
• Anticipate guest needs and offer proactive assistance (special occasions, seating preferences, etc.)
• Maintain polished verbal communication and professional etiquette at all times
• Ensure interactions are never transactional, but instead engaging and guest-focused

Cleanliness & Presentation

• Maintain a clean, organized, and visually appealing host stand and entrance area
• Ensure menus, reservation materials, and guest-facing items are in pristine condition
• Uphold personal grooming and uniform standards in accordance with resort guidelines

Qualifications & Requirements

• Previous host or guest service experience in a restaurant or hospitality environment preferred
• Strong interpersonal and communication skills
• Ability to remain calm, professional, and composed in a fast-paced environment
• Strong organizational skills and attention to detail
• Availability to work flexible schedules, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 15 pounds occasionally
• Ability to work in a high-energy, fast-paced environment

Work Environment

• Indoor restaurant setting within a luxury resort environment
• Frequent interaction with guests and team members
• Exposure to varying levels of business volume, especially during peak seasons and events

Why Join The Sea Pines Resort

• Work at Hilton Head Island’s premier luxury resort and Forbes Four-Star property
• Be part of a team committed to exceptional guest service and hospitality excellence
• Opportunities for growth, training, and development within Food & Beverage and beyond