Host- Members Club

POSITION OBJECTIVE

Maintain the quality standards for the dining room through the immediate supervision of the service staff.

ESSENTIAL JOB FUNCTIONS

• Ensure dining room is in order prior to opening.
• Conduct pre-meal meeting in the absence of manager.
• Supervise all opening and/or closing duties, i.e., side work, floor vacuumed, all tables set for present meal or next shift, cleaning assignments, and other opening and/or closing duties as assigned to host/hostess by management.
• Greet and seat guests.
• Attend to all guest complaints and problems; report to management.
• Make entries into log book and fill out all necessary reports.
• Continually check with guests and service staff to ensure everything is to the guest's satisfaction.
• Assist in the training of staff.
• Assist dining room staff when necessary.
• Thank all guests upon departure with inquiry as to how they enjoyed their dining experience.
• Accept and plot reservations for members; get membership number on all reservations.
• Expedite all special requests within established parameters.
• Issue guest checks in accordance with control procedures.
• Program specials into pre-check system; communicate with Chef and line personnel.
• Responsible for floor diagrams, reservation book and hotel information.
• Initiate supply requisitions with management approval.
• Perform other duties as assigned by management.
• Must operate NCR terminal and dining service equipment.
• Must be able to work a flexible schedule including day/night shifts, weekends and holidays

EDUCATION/EXPERIENCE

• High school diploma or equivalent, with 6 months of food and beverage experience

REQUIREMENTS

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written
• Must possess basic computer skills

PHYSICAL DEMANDS

• While performing the duties of this job, the employee regularly is required to stand for long hours of the day.
• Most be able to seize, grasp, turn, handle, or hold objects; reach with hands and arms.
• Must be able to understand and communicate clearly with guests, members, and coworkers in person or by phone.
• The employee frequently is required to walk from one part of the restaurant to another.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required. Lifting and carrying up to 25 pounds.