Host / Patient Dining – HCA Healthcare

Location: Pasadena, TX
Department: Food & Nutrition Services / Patient Dining
Position: Host / Patient Dining

Must be available Sunday thru Saturday- (must have Food Handlers Certificate)

12 hour shifts, they try to give them every other weekend off but not promised

7:30am-7:30pm Monday thru Friday

8:30am-4:30pm Saturday and Sunday

NOTE: This position has ALOT of walking and climbing stairs 

Position Summary

The Host / Patient Dining team member provides friendly and professional meal service to hospital patients. This position works closely with patients, nursing staff, and the Food & Nutrition Services team to ensure meals are delivered accurately, safely, and on time.

This role requires excellent customer service, attention to detail, and the ability to work in a fast-paced healthcare environment.

Essential Duties & Responsibilities

• Deliver patient meal trays to hospital rooms in a courteous and professional manner.
• Pick up meal trays after service and return them to the appropriate area.
• Verify patient names, room numbers, meal tickets, and tray accuracy before delivery.
• Assist patients with menu selections and meal requests when required.
• Follow established procedures for special diets and dietary restrictions.
• Communicate patient meal concerns or special requests to the appropriate dietary or nursing staff.
• Prepare and organize trays, beverages, condiments, utensils, and other meal-service items.
• Maintain cleanliness and sanitation of tray carts, workstations, and assigned areas.
• Follow proper handwashing, food-safety, sanitation, and infection-control procedures.
• Provide excellent customer service to patients, visitors, nurses, and hospital staff.
• Maintain patient privacy and professionalism at all times.
• Assist with stocking supplies and general Food & Nutrition Service duties as needed.
• Follow hospital policies, safety procedures, and department standards.

Qualifications

• Previous customer service, food service, hospitality, restaurant, or healthcare experience preferred.
• Hospital or patient dining experience is a plus.
• Strong communication and customer-service skills.
• Ability to communicate professionally and compassionately with patients.
• Ability to read meal tickets, patient information, and basic dietary instructions accurately.
• Must be comfortable entering patient rooms and interacting with patients and healthcare staff.
• Ability to stand and walk for extended periods and push meal carts throughout the facility.
• Must be dependable and maintain consistent attendance.
• Must be willing to comply with required background screening and facility health and safety requirements.

Ideal Candidate

The ideal candidate is friendly, dependable, professional, and customer-service focused. They should be comfortable interacting directly with patients and understand that accuracy is extremely important when delivering meals in a healthcare environment.

Candidates with experience as a hospital host, dietary aide, patient dining associate, food service worker, server, or hospitality associate would be a strong fit.