As a Host, you will be the first point of contact for our guests, providing a welcoming atmosphere and managing the flow of the restaurant. Your role is crucial in setting the tone for an enjoyable dining experience.
Key Responsibilities:
- Complete Colonial House menu training.
- Welcome guests to the restaurant in a pleasant manner.
- Provide accurate wait times and monitor waiting lists.
- Manage reservations as needed.
- Escort customers to assigned dining or bar areas.
- Provide menus and children’s menus.
- Coordinate with bussers and servers about available seating options via headset.
- Maintain a clean reception area.
- Cater to guests who require extra attention (e.g., children, elderly).
- Answer incoming calls and address customer queries.
- Buss tables as needed.
- Thank customers upon their departure.
- Collaborate with other restaurant servers and kitchen staff.
- Address complaints or problems with a positive attitude.
- Alert management of guest concerns or issues immediately.
- Process cash and credit card payments.
- Maintain health and safety regulations within the dining room and kitchen.
- Take to-go orders and manage the to-go station as assigned.
- Perform assigned side work.
- Be a team player and assist with other duties as needed.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Friendly and outgoing personality.
- Ability to handle customer inquiries and complaints gracefully.
- Flexibility to work evenings, weekends, and holidays.
- Physical stamina to stand, walk, and carry items for extended periods.
- Previous experience in a similar role is a plus but not required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EMPLOYEE POLYGRAPH PROTECTION ACT
The Employee Polygraph Protection Act prohibits most private employers from using lie detector tests either for pre-employment screening or during the course of employment. Learn more here.
Why work at Colonial House? We have great management and staff and offer benefit packages to qualified employees!
Whether you are a student looking for seasonal work, or an old pro, we invite you to apply today!