Communication Skills, Customer Support/Service, Multitasking, Operations Management, Organizational Skills, Sanitation, Team Player, Telephone Skills, Time Management, Voice Mail
LOCATION
San Diego, CA
POSTED
1 day ago
Job Type
Part-time
Description
As a Host at Cellar Hand, you are the first and last impression of our guest experience. You play a key role in creating a warm, welcoming atmosphere while ensuring smooth dining room flow and exceptional service from arrival to departure.
Key Responsibilities include but are not limited to:
Deliver a genuine and friendly welcome to every guest, setting the tone for an outstanding dining experience
Manage guest flow by thoughtfully assigning tables based on rotation, reservations, and guest preferences
Answer phones and respond promptly to guest inquiries, reservations, and voicemail messages with professionalism and positivity
Communicate important guest information, feedback, and operational updates to management in a timely manner
Maintain strong awareness of the dining room to support service efficiency and enhance guest satisfaction
Assist with clearing, resetting, and preparing tables as needed to optimize seating availability
Support team members and contribute to a collaborative, high-energy environment, staying productive during slower periods
Complete all opening, closing, and side work duties accurately and on schedule
Maintain cleanliness and organization of the host stand, entryway, and surrounding areas
Ensure menus are clean, presentable, and adequately stocked; communicate supply needs to management
Perform regular restroom checks and coordinate with utility staff to maintain cleanliness standards
Uphold all safety, sanitation, and hygiene standards, including adherence to the company uniform policy
Demonstrate knowledge of menu offerings, wine lists, and promotions to confidently assist guests
Foster guest loyalty by recognizing returning guests and supporting the development of a VIP and regular clientele list
Help maintain the overall ambiance and aesthetic that reflects the Cellar Hand brand
Warmly thank guests and invite them to return, leaving a lasting positive impression
Requirements
Must be at least 21 years of age
Prior hosting or hospitality experience preferred
Strong communication and guest service skills
Ability to multitask and stay organized in a fast-paced environment
Experience in managing reservations
Familiarity with reservation platforms such as OpenTable and Tock preferred
Positive attitude and team-oriented mindset
Ability to work weekends, holidays, some evenings, and adapt to a flexible schedule
Ability to walk, sit and stand for long periods of time.
Part-time employment
Salary Range: $18 - $20 per hour
About Cellar Hand:
Cellar Hand is the latest culinary venture by the esteemed creators of Pali Wine Co. Nestled in the vibrant heart of San Diego's Hillcrest neighborhood, this elegant establishment marries the rustic allure of Central Coast wine country with a distinctive Mediterranean twist.
Experience the essence of farm-to-table dining with a Mediterranean influence at Cellar Hand. Here, the concept of locally sourced ingredients is taken to a whole new level. Our menu is a carefully curated palette of seasonal delights, every item meticulously selected from the rich bounty of San Diego's farmers and fishers.
At Cellar Hand, we are proud to extend the exquisite experience of Pali Wine Co. to our customers by offering a stellar selection of our beloved wines. These carefully crafted wines are celebrated for their character, depth, and commitment to quality. But our wine list does not stop there. Going beyond our Pali Wine Co. selection, we've taken immense care to cultivate a wine menu that captures a diverse range of flavors, styles, and regions.