Hostess / Host

Job Title

Responsible for greeting members and their guests in a warm and friendly manner, showing them to their table, and presenting menus.

Primary Responsibilities

• Greet members as they enter the club, by last name if possible.
• Show patrons to their table; ensure they are seated comfortably.
• Deliver menus to patrons and answer any initial questions.
• Monitor dining room activity to determine seating and dining flow.
• Answer the telephone and take reservations in a friendly and efficient manner.
• Expected to have a general knowledge of current menu offerings.
• Communicate menu items that are running low or no longer available to servers.
• Perform basic cleaning tasks as assigned by food and beverage manager or captain.
• Perform opening and closing duties as assigned.
• Ensure entryway, menus, and hostess station is clean, free of debris and inviting.
• Other duties as assigned.

Other Duties and Responsibilities

• Maintain The Moorings Yacht & Country Club commitment to member satisfaction while performing job duties.
• Learn members name in an effort to recognize individuals as they enter the club.
• Exhibit and practice professional and courteous behavior while interacting with members, their guests or other employees.
• Comply with all rules, regulations and policies as stated in the employee handbook and/or established by the board of governors.
• Adhere to the club's code of ethics and conduct.
• Must be cognizant of the rules and regulations of the facility for the safety and welfare of the staff and members.
• Must be able to work well under pressure and meet all deadlines.
• Adhere to all stated policies and procedures.
• Adhere to grooming and appearance standards consistently.
• Attend pre-meal meetings as requested by dining room supervisor.

Requirements

The requirements listed below are representative of the knowledge, skill and/or ability required:

Education

High school diploma or equivalent preferred.

Skills

• Excellent oral communication skills.
• Positive interpersonal, customer service skills.
• Strong communication and cooperative skills.
• Strong organizational skills.
• Ability to interact with a large and varied group of people including members and potential members in a professional and courteous manner.

Knowledge and Certificates

Customer service knowledge required.

Experience

Host/hostess or reception experience preferred but not required.

Physical Demands of Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job.

Requires indoor and outdoor work.

• Schedule and times are usually set but may vary occasionally. Work week is Monday through Sunday.
• While performing duties of the job, employee is required to stand and walk for most of their shift. Regularly required to use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Employee may be required to kneel or crouch, bend and reach overhead.
• Must be able to pull and lift up to fifteen (15) pounds regularly and occasionally up to twenty five (25) pounds.
• The noise level in the work environment is usually low to moderate.

Machines/Equipment/Tools Used

• NorthStar Club Point of Sale software, Windows format or other club software as applicable.
• Uniform required (club provided).

Classification

Hourly, non-exempt.

Supervision

No supervisory duties are included in this position.