Hotel Collections Specialist

What We NeedCorpay is currently looking to hire a Hotel Collections Specialist within our ALE Solutions division. This position falls under our lodging line of business and is in St. Charles, Illinois. In this role, you will manage the end-to-end collection and reconciliation of hotel commission payments while maintaining strong hotel-partner relationships. You will report directly to Manager Account Resolution and regularly collaborate with hotel relations, client services, and accounting.How We WorkAs a Hotel Collections Specialist, Corpay will set you up for success by providing:

Assigned workspace in ST. Charles, IL officeCompany-issued equipmentFormal, hands-on training

Role ResponsibilitiesThe responsibilities of the role will include:

Tracking and monitoring commission payments due from hotel partners on a rolling basisInitiating follow-up calls and emails with hotel partners to collect outstanding commissionsResearching and resolving commission discrepancies, including incorrect billing, payment errors, and rate disputesMaintaining accurate documentation of collection activities and payment records in internal databasesCollaborating with hotel relations, client services, and accounting teams to align on payment issuesEscalating collection challenges and delayed payments to management when necessaryPreparing weekly and monthly reports on collection status, trends, and performance metricsReviewing hotel agreements and stay data to ensure commission complianceProviding feedback to improve systems, processes, and reporting accuracy related to hotel billing and commissionsBuilding and maintaining professional relationships with hotel partners to support ongoing cooperation

Qualifications & Skills

2 or more years of experience in collections, accounts receivable, or hospitality billingDemonstrating strong verbal and written communication skills with a professional and diplomatic approachDemonstrating excellent attention to detail, organization, and the ability to manage multiple priorities and deadlinesDemonstrating proficiency in Microsoft Excel and experience with accounting or CRM systemsBringing experience working with hotel partners or in the travel or hospitality industry, preferredHolding a high school diploma or equivalent; an Associate's or Bachelor's degree in Finance, Business, or a related field is preferredWorking collaboratively with a positive, solutions-driven mindset

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizes

Pay TransparencyThe expected hourly range for this position is $18 - $20, based on the candidate's work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.