Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Establish Priorities, High School Diploma, Housekeeping/Cleaning, Interpersonal Skills, Multitasking, Organizational Skills, Professional Services, Property Management, Safety Process, Team Player, Telephone Skills, Time Management, Training/Teaching
We are seeking a courteous, dependable, and service-oriented individual to join our hospitality team. In this role, you will be one of the first points of contact for guests, helping create a welcoming and professional experience from arrival to departure. The ideal candidate is organized, attentive, and able to communicate clearly while maintaining a calm and friendly demeanor in a fast-paced environment.
Responsibilities
- Greet guests warmly and provide prompt, professional service during check-in and check-out
- Respond to guest questions, requests, and concerns in a timely and helpful manner
- Answer phone calls and assist with reservations, confirmations, and general inquiries
- Accurately process payments, folios, and other front desk transactions
- Maintain up-to-date knowledge of room availability, hotel services, and local information
- Coordinate with housekeeping, maintenance, and other departments to support guest needs
- Handle guest issues with professionalism and escalate when appropriate
- Keep the front desk area organized, clean, and ready for service
- Follow property policies, safety procedures, and confidentiality standards
Qualifications
- Previous experience in hospitality, customer service, or a similar guest-facing role preferred
- Strong communication and interpersonal skills
- Ability to remain composed, professional, and solution-focused under pressure
- Basic computer skills and comfort using reservation or property management systems
- Attention to detail and accuracy when handling guest information and transactions
- Ability to work flexible schedules, including evenings, weekends, and holidays as needed
- High school diploma or equivalent preferred
Preferred Attributes
- Friendly and guest-focused approach to service
- Strong teamwork and collaboration skills
- Ability to multitask and prioritize effectively
- Professional appearance and conduct
- Commitment to delivering a positive guest experience
What We Offer
- Opportunities to grow within a dynamic hospitality environment
- Supportive team culture and professional work setting
- Training and development to help build skills and confidence
- The chance to make a meaningful impact on guest satisfaction every day
We value individuals who take pride in excellent service and enjoy working with people. If you are enthusiastic, reliable, and ready to contribute to a welcoming hotel experience, we encourage you to apply.
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HOLIDAY INN MANCHESTER AIRPORT