Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Employee discounts
• Paid time off

 

Front Desk Agent

Premium Brand Hotel | New Stanton, PA


Start Your Hospitality Career With Us


We are looking for an energetic, responsible, professional, and personable Front Desk Agent to join our team.


This is more than a Front Desk job. We are looking for someone who wants to build a long-term career in hospitality and grow with the company.


The right person will have a positive personality, enjoy interacting with guests, take responsibility for their work, and be committed to providing exceptional guest service every day.


Professionalism and guest service are paramount in this position. Every interaction with a guest represents our hotel. We expect our Front Desk team to be welcoming, respectful, attentive, well-presented, and professional at all times.


For the right team member, we provide a clear path for growth—from Front Desk Agent to Supervisor and, ultimately, into a management role.


Responsibilities

• Welcome every guest with a warm, professional, and positive attitude
  
  
• Deliver consistently high-quality guest service throughout the guest's stay
  
  
• Handle check-ins, check-outs, reservations, room assignments, and guest requests
  
  
• Listen carefully to guests and respond to questions and concerns professionally
  
  
• Resolve guest issues promptly, respectfully, and with a service-first mindset
  
  
• Process payments and maintain accurate guest and billing information
  
  
• Answer phones and respond to guest inquiries in a professional manner
  
  
• Coordinate with Housekeeping and Maintenance to ensure guest needs are handled quickly
  
  
• Maintain a clean, organized, and professional Front Desk
  
  
• Follow hotel procedures for security, cash handling, keys, and guest information
  
  
• Communicate clearly and professionally with coworkers and other departments
  
  
• Help create a welcoming and positive environment for every guest
  
  

What We're Looking For


We are looking for someone who is:

• Energetic, friendly, professional, and personable
  
  
• Genuinely enjoys helping people and creating a positive guest experience
  
  
• Understands that exceptional guest service is a priority—not an option
  
  
• Professional in appearance, communication, attitude, and behavior
  
  
• Respectful and patient, especially when dealing with difficult situations
  
  
• Reliable, responsible, and dependable
  
  
• A strong team player who is willing to help wherever needed
  
  
• Able to stay calm and professional in a busy environment
  
  
• Willing to learn and take ownership of their responsibilities
  
  
• Comfortable learning new systems and procedures
  
  
• Available to work evenings, weekends, and holidays as needed
  
  
• Interested in building a long-term career with the company
  
  

Previous hotel or customer-service experience is preferred, but the right attitude, professionalism, personality, work ethic, and willingness to learn are equally important.


Grow With Us


We believe in promoting from within.


Team members who consistently demonstrate professionalism, exceptional guest service, reliability, leadership, and a willingness to take on additional responsibility will have opportunities to advance.


Front Desk Agent Front Desk Supervisor Management


If you are looking for a place where you can learn, grow, take on more responsibility, and build a career—not just collect a paycheck—we want to hear from you.


If you take pride in how you represent yourself, how you treat guests, and the quality of service you provide, apply today.