HOTEL FRONT DESK NIGHT AUDITOR

WE LOVE OUR WORK.:

SUMMARY
The Hotel Front Desk Night Auditor is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay. A Hotel Front Desk Night Auditor works overnight to manage front desk operations while also handling basic accounting tasks for the hotel’s daily financials.

• Greet guests warmly and professionally upon arrival and departure

• Perform guest check-in and check-out efficiently and accurately

• Process room reservations, cancellations, and modifications

• Handle guest inquiries, requests, and concerns promptly and courteously

• Resolve guest issues or escalate to management as needed

• Process payments, room charges, and refunds accurately

• Maintain accurate guest records and cash handling procedures

• Answer incoming calls and route messages appropriately

• Coordinate with housekeeping, maintenance, and other departments to meet guest needs

• Promote hotel amenities, services, and local attractions

• Maintain a clean, organized, and professional front desk area

• Follow all company policies, procedures, and safety guidelines

BRING US YOUR BEST.:

• High school diploma or equivalent required

• Previous hotel, hospitality, or customer service experience preferred

• Strong customer service and communication skills

• Ability to multitask in a fast-paced environment

• Basic computer and reservation system proficiency

• Strong attention to detail and problem-solving skills

• Ability to handle electronic payments accurately

• Professional appearance and demeanor

STARTING SALARY: Starting at $18.00 per hour, based on experience.