- Location: Red Roof Plus+ Columbus Downtown
- Address:111 East Nationwide Blvd., Columbus, OH 43215
- Positions: Front Desk Part Time Night Audit
- Schedule: 11pm to 7am 2 days per week. Holidays and Weekends Required
- Starting Pay: Up to $17.00/ hour based on experience.
- Pay Frequency: Biweekly
- Experience Preferred: At least 1 year of Hotel or Customer Service Experience
Join Our Team!! Red Roof Plus+ Columbus Downtown is seeking a friendly, dependable, and customer-focused individual to join our team as a Part-Time Night Audit / Front Desk Guest Service Representative (GSR)! If you enjoy helping people, take pride in providing excellent service, and want to be part of a team that makes guests feel welcome, we would love to hear from you. This position is ideal for someone who is detail-oriented, reliable, and comfortable working independently during overnight hours. Requirements: - At least one year of customer service experience is preferred.
- Previous hotel front desk experience preferred.
- Reliable attendance and punctuality for all scheduled shifts.
- Strong communication and teamwork skills.
- Excellent attention to detail and accuracy.
- Professional appearance and demeanor.
- Ability to work independently and as part of a team.
- Availability to work weekends and holidays.
Who Is Our Ideal Candidate? We are looking for someone who genuinely enjoys hospitality and making a difference in the guest experience! - Guest-Focused: Help guests feel welcome, answer questions, and recommend local restaurants, attractions, and favorite spots around Columbus.
- Personable: Bring a positive attitude and a sincere smile to every guest interaction.
- Detail-Oriented: Accurately handle reservations, payments, guest information, and daily paperwork.
- Reliable: Demonstrate punctuality, accountability, and a strong work ethic.
- Professional: Maintain a professional appearance and demeanor while representing our property.
- Team-Oriented: Work collaboratively with hotel management and other team members to provide an exceptional guest experience.
- Independent: Stay organized, manage overnight responsibilities, and use good judgment when handling guest needs.
What Does a Day as a Night Audit / Front Desk Representative Look Like? - Welcome guests and assist with check-in and check-out procedures.
- Respond to guest questions, concerns, and requests in a friendly and professional manner.
- Handle reservations and make adjustments as needed.
- Process guest payments and complete front desk transactions accurately.
- Operate the front desk computer system and maintain accurate guest records.
- Perform overnight audit duties, including reviewing daily transactions, verifying reports, and completing required paperwork.
- Communicate important guest or property concerns to hotel management.
- Coordinate with housekeeping and other team members regarding room availability and guest needs.
- Help maintain a safe, welcoming, and professional environment for guests throughout the overnight shift.
Part-Time Benefits - Competitive Pay
- Paid Time Off (PTO) after three years of service and each year thereafter
- Career Growth Opportunities
- BFF Referral Program
- Flexible Scheduling
About Us RRI West Management, LLC is the company that manages a portfolio of Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof's largest franchisee, our portfolio of hotels has a deep history in hospitality, and our passion has always driven us to become a leader in the economy hotel segment. Our success is fueled by recruiting and developing people who have a genuine passion for meaningful relationships. It is a simple formula: We start with the best people, We strategize to deliver key business results, and We stop at nothing for our guests. Join our team and become part of an organization where your hard work is recognized, your contributions matter, and you can build a rewarding career in hospitality. Location: In Person
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