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Skills
Casinosunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Documentationunmatched
High School Diplomaunmatched
Hotel Industryunmatched
Housekeeping/Cleaningunmatched
Interpersonal Skillsunmatched
Lift/Move 40 Poundsunmatched
Organizational Skillsunmatched
Policy Developmentunmatched
Regulationsunmatched
Safety/Work Safetyunmatched
Service Deliveryunmatched
Time Managementunmatched
Description
DUTIES AND RESPONSIBILITIES
The goal is to enhance customer experience by keeping our facility in clean and orderly condition to the standard within the time lines defined that exceeds guests’ expectations.
Delivers quality service that meets guests needs
Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations
Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy.
Stays informed on department and property knowledge and promotions
Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.
Maintains and cleans all equipment used throughout the course of a shift, as directed.
Maintains proper documentation of all duties accomplished during a working shift, as directed.
Reports all safety hazards or maintenance deficiencies for proper handling and in a timely manner. - Abides by all security measures.
Greets all guests throughout shift with the proper salutation and pleasant expression.
Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.
Performs all duties in a quiet and orderly manner.
Assists with department projects, as needed.
Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
Previous casino/hotel industry experience preferred.
High school diploma or general education degree (GED) preferred but not required.
Six (6) months of previous cleaning experience preferred.
Ability to clean as directed at an acceptable performance rate.
Ability to maintain a high level of confidentiality and professionalism.
Must be able to operate equipment, including but not limited to vacuum cleaners, cleaning supplies, mop, and broom.
Applicants should possess exceptional interpersonal and communication skills
Must have ability to stand and/or walk for up to 8 hours per shift.
Must have the ability to lift, carry and transport up to 40 pounds.