Job Title: Maintenance / Rooms Engineer
Property: Margaritaville Hotel Nashville
Department: Engineering & Facilities
Reports To: Chief Engineer / Engineering Manager
SUMMARY
At Margaritaville Hotel Nashville, our Maintenance Engineers keep the paradise state of mind alive by ensuring our guest rooms, public spaces, roof deck pool, and food & beverage outlets remain in top-tier condition. The Rooms/Maintenance Engineer performs general maintenance, preventive care, and quick-response repairs to equipment, fixtures, and hotel structures. Duties involve light electrical, plumbing, HVAC maintenance, carpentry, drywall, paint, vinyl repairs, and maintaining the relaxed, high-quality, island-inspired environment our guests expect in downtown Music City.
QUALIFICATIONS & SKILLS
- Communication: Read, write, speak, and understand English fluently with strong interpersonal skills to interact warmly with guests, team members, and management.
- Experience: 2–5 years of maintenance experience preferred in a full-service hospitality, commercial, or institutional environment.
- Technical Skills: Basic to intermediate skills in HVAC, plumbing, and electrical troubleshooting.
- Finishing Skills: Experience with light carpentry, painting, vinyl/wall-covering repair, and dry-wall patching.
- Certifications: CPO (Certified Pool Operator) certification strongly preferred (or willingness to obtain upon hire to service our outdoor pool deck).
- Flexibility & Mobility: Ability to work flexible shifts, including weekends, evenings, and holidays, as dictated by hotel occupancy and event schedules.
- Licensing: Valid driver’s license preferred.
- Safety: Deep commitment to workplace safety regulations and health standards, ensuring zero threat to self, staff, or guests.
PERFORMANCE STANDARDS & CORE VALUES
- Island-Class Guest Service: Embody the Margaritaville "no worries" hospitality culture. Deliver prompt, courteous service to guests and internal departments with a focus on resolving issues quickly to exceed guest expectations.
- Work Habits & Professionalism: Maintain hotel standards for uniform, grooming, punctuality, and attendance. Demonstrate team-first attitude and take ownership of daily work assignments.
- Personal Development & Initiative: Proactively expand technical skills, participate in cross-training across facilities functions, and seek answers when encountering complex equipment repairs.
- Safety, Security & Life Safety: Actively participate in hazard identification, report security risks immediately, and adhere strictly to all emergency procedures, OSHA guidelines, and fire/life safety standards.
- Preventive Maintenance (PM): Rigorously execute guest room PM schedules, keep supply carts stocked and organized, and ensure long-term preservation of property assets.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
- Guest Room Maintenance: Perform daily work orders and preventive maintenance (PM) in guest rooms and suites, including troubleshooting TV/Wi-Fi/HVAC units, fixing plumbing fixtures, changing light bulbs, and repairing furniture or hardware.
- Public Space & Venue Care: Maintain and repair finishes, lighting, wall coverings, flooring, and fixtures throughout public areas, lobby, meeting spaces, and outdoor recreation areas (including the Fins Rooftop Pool & Bar area).
- Food & Beverage Operations Support: Assist with routine maintenance and repairs for kitchen, bar, and laundry equipment; perform enzyme treatment and cleanings for F&B floor drains weekly.
- Life Safety & Systems Monitoring: Monitor fire alarms, life safety systems, energy management systems, and building automation, responding promptly to system alerts.
- Pool & Water Features: Conduct routine water chemical testing, skimming, and basic equipment maintenance for pool systems in compliance with health department codes (CPO required/preferred).
- Work Order Management: Utilize the hotel’s work-order platform to track, update, and complete work requests in a timely, efficient manner.
- Inventory & Tools: Maintain clean, secure, and well-organized shop environments, tool kits, and mobile supply carts. Report low inventory or component needs to engineering leadership promptly.
- General Facilities Support: Assist with minor lock/key issues, signage installation, water heater changeouts, electrical cart maintenance, and general building repairs as assigned by leadership.
- Attend all mandatory property and department meetings and safety trainings.