Position Summary
Experienced and detail-oriented Hotel Night Auditor responsible for overseeing overnight hotel operations while providing exceptional guest service. Skilled in balancing daily financial transactions, reconciling guest accounts, preparing nightly audit reports, and ensuring the accuracy of hotel revenue and occupancy records. Experienced in managing front desk operations independently during overnight shifts, handling guest requests, resolving concerns, and maintaining a safe, welcoming, and professional hotel environment.
Key Responsibilities
- Perform nightly audits to ensure accuracy of daily hotel revenue, guest accounts, room charges, and financial transactions.
- Balance and reconcile cash, credit card payments, deposits, and other financial records.
- Prepare daily audit reports, occupancy reports, revenue summaries, and end-of-day financial documentation.
- Complete the hotel's daily system rollover and ensure all financial and reservation information is accurate.
- Process guest check-ins, check-outs, reservations, cancellations, and room changes.
- Review guest folios, correct billing discrepancies, and resolve payment issues.
- Monitor room availability, occupancy levels, and reservation activity.
- Provide outstanding customer service while assisting overnight guests with questions, requests, and concerns.
- Handle guest complaints and resolve issues professionally and efficiently.
- Communicate important guest concerns, maintenance issues, and operational updates to management and incoming staff.
- Maintain hotel security by monitoring entrances, guest activity, and safety procedures.
- Assist with light housekeeping, lobby maintenance, and preparation of breakfast areas when necessary.
- Ensure a smooth transition between overnight and morning shifts through accurate reporting and communication.
Qualifications and Skills
- Previous hotel night audit and front desk experience required.
- Strong understanding of hotel accounting procedures and financial reconciliation.
- Experience with hotel property management systems (PMS) and reservation software.
- Excellent mathematical, organizational, and computer skills.
- Ability to identify and resolve billing discrepancies.
- Strong customer service, communication, and problem-solving abilities.
- Ability to work independently with minimal supervision during overnight hours.
- Dependable, trustworthy, punctual, and detail-oriented.
- Ability to multitask and remain calm in a fast-paced hospitality environment.
- Flexible availability, including overnight shifts, weekends, and holidays.
Professional Expectations
The Hotel Night Auditor is responsible for ensuring accurate financial reporting, maintaining smooth overnight operations, and delivering excellent guest service. This position requires a high level of accountability, attention to detail, and the ability to independently manage hotel operations while upholding company policies and hospitality standards.
Step into relaxation at our trendy hotel in Novi
Part of the Novi shopping and entertainment district, Four Points by Sheraton Detroit Novi presents rooms with thoughtful amenities while featuring two restaurants and flexible event space. We are near major corporations as well as the Suburban Collection Showplace, Twelve Oaks Mall and Fountain Walk.