We are seeking a detail-oriented and customer-focused professional to support our sales team in a fast-paced hospitality environment. This role is ideal for someone who enjoys organization, communication, and coordinating the behind-the-scenes details that help create a seamless client experience.
Responsibilities
Provide administrative support to the sales team in managing daily operations and client communications.
Prepare proposals, contracts, correspondence, and reports with accuracy and professionalism.
Maintain and update customer records, booking information, and sales files in internal systems.
Respond to inquiries from prospective and existing clients in a timely and courteous manner.
Assist with coordinating site visits, meetings, and group bookings as needed.
Support the preparation of sales presentations, promotional materials, and event-related documents.
Track sales activity, follow up on leads, and help ensure deadlines and commitments are met.
Collaborate with other departments to help deliver a smooth client experience and resolve issues efficiently.
Qualifications
Previous administrative experience in hospitality, sales, or a related environment is preferred.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple tasks and priorities in a dynamic setting.
Proficiency with Microsoft Office or similar business software.
Experience using CRM, reservation, or property management systems is an advantage.
Professional, approachable, and service-oriented attitude.
Preferred Skills
Ability to work independently while also supporting a collaborative team.
Comfort interacting with clients, vendors, and internal stakeholders.
Problem-solving mindset and a proactive approach to daily tasks.
Understanding of hotel operations, group sales, or event coordination.
What We Offer
A supportive and team-oriented workplace.
Opportunity to build experience in hospitality sales and client service.
Exposure to a dynamic environment with room for growth and development.
If you are organized, professional, and enjoy supporting sales efforts in a guest-focused setting, we encourage you to apply.
Numbers & Facts
Location
Ann Arbor, MI
Skills
Administrative Skillsunmatched
Business Solutionsunmatched
Communication Skillsunmatched
Contract Creationunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Event Managementunmatched
Hospitality Constructionunmatched
Inside Salesunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Operational Communicationsunmatched
Operationsunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Property Managementunmatched
Proposal Writingunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Sales Administrationunmatched
Sales Presentationunmatched
Sales Promotionsunmatched
Sales Prospectingunmatched
Sales Supportunmatched
Team Buildingunmatched
Team Playerunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Writing Skillsunmatched
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