Hotel Sales Administrator

DOUBLETREE BY HILTON ANN ARBOR NORTH

Ann Arbor, MI

JOB DETAILS
SKILLS
Administrative Skills, Business Solutions, Communication Skills, Contract Creation, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Event Management, Hospitality Construction, Inside Sales, Microsoft Office, Multitasking, Operational Communications, Operations, Operations Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Property Management, Proposal Writing, Resolve Customer Issues, Sales, Sales Administration, Sales Presentation, Sales Promotions, Sales Prospecting, Sales Support, Team Building, Team Player, Time Management, Track Customer Issues, Writing Skills
LOCATION
Ann Arbor, MI
POSTED
3 days ago

We are seeking a detail-oriented and customer-focused professional to support our sales team in a fast-paced hospitality environment. This role is ideal for someone who enjoys organization, communication, and coordinating the behind-the-scenes details that help create a seamless client experience.

Responsibilities

  • Provide administrative support to the sales team in managing daily operations and client communications.
  • Prepare proposals, contracts, correspondence, and reports with accuracy and professionalism.
  • Maintain and update customer records, booking information, and sales files in internal systems.
  • Respond to inquiries from prospective and existing clients in a timely and courteous manner.
  • Assist with coordinating site visits, meetings, and group bookings as needed.
  • Support the preparation of sales presentations, promotional materials, and event-related documents.
  • Track sales activity, follow up on leads, and help ensure deadlines and commitments are met.
  • Collaborate with other departments to help deliver a smooth client experience and resolve issues efficiently.

Qualifications

  • Previous administrative experience in hospitality, sales, or a related environment is preferred.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple tasks and priorities in a dynamic setting.
  • Proficiency with Microsoft Office or similar business software.
  • Experience using CRM, reservation, or property management systems is an advantage.
  • Professional, approachable, and service-oriented attitude.

Preferred Skills

  • Ability to work independently while also supporting a collaborative team.
  • Comfort interacting with clients, vendors, and internal stakeholders.
  • Problem-solving mindset and a proactive approach to daily tasks.
  • Understanding of hotel operations, group sales, or event coordination.

What We Offer

  • A supportive and team-oriented workplace.
  • Opportunity to build experience in hospitality sales and client service.
  • Exposure to a dynamic environment with room for growth and development.

If you are organized, professional, and enjoy supporting sales efforts in a guest-focused setting, we encourage you to apply.

About the Company

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DOUBLETREE BY HILTON ANN ARBOR NORTH