TheSalesCoordinatorisresponsibleforsupportingthehotel'ssalesandfront-officeoperationsbymanagingreservations,maintainingaccurateroomratesandtariffs,andprovidingexcellentcustomerservice.Thispositionservesasakeypointofcontactforguests,travelagents,corporateclients,andinternalhoteldepartmentstoensuresmoothreservationprocesses,accuratepricing,andapositiveguestexperience.
TariffandRateManagement
Maintainandupdateroomrates,tariffs,andpricinginformationacrossreservationplatforms.
Ensureratesareaccurateandconsistentwithapprovedhotelpricingguidelines.
Monitorratechanges,promotions,discounts,andspecialoffers.
Assistwithreviewingratediscrepanciesandcorrectingpricingerrors.
Ensurereservationsystemsreflectcurrentrates,availability,andhotelpolicies.
CustomerService
Respondprofessionallytoguestinquiriesthroughphonecalls,emails,andothercommunicationchannels.
Provideaccurateinformationregardingroomrates,hotelamenities,policies,andservices.
Handleguestconcerns,complaints,andreservation-relatedissuesinatimelymanner.
Maintainafriendly,helpful,andprofessionalattitudewhencommunicatingwithguestsandbusinesspartners.
StrivetoensureguestsatisfactionandmaintaintheservicestandardsofRedRoofPLUS+.
AdministrativeandSalesSupport
Maintainorganizedreservationrecords,reports,anddocumentation.
Assistmanagementwithdailysalesandreservationreports.
Communicatewithtravelagencies,onlinetravelagencies(OTAs),andcorporateaccountsasneeded.
Supportthesalesdepartmentwithadministrativetasksandfollow-ups.
Workcloselywithhotelmanagementandfrontdeskstafftomaximizeoccupancyandrevenueopportunities.
Previousexperienceinhotelreservations,customerservice,salescoordination,orhospitalitypreferred.
Knowledgeofhotelreservationsystemsandonlinebookingplatforms.
Strongverbalandwrittencommunicationskills.
Excellentcustomerserviceandproblem-solvingabilities.
Goodorganizationalskillsandattentiontodetail.
Abilitytomultitaskandworkinafast-pacedhotelenvironment.
ProficiencyinMicrosoftOfficeandbasiccomputerapplications.
| Location | Miami, FL |
| Salary | $18 Per Hour |
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