Hotel Sales Coordinator

Four Points by Sheraton

Novi, MI

Full-time

7 days ago

Job Description

Benefits:

Employee discounts
Paid time off
Training & development

Sales Coordinator – Marriott Hotel Job Description

A Sales Coordinator at the Four Points Detroit Novi provides administrative to support the hotel's Sales Department. The position helps the sales team attract new business, maintain client relationships, coordinate group bookings, and ensure smooth communication between hotel departments.

Key Responsibilities

1. Sales Department Support

Assist the Director of Sales with daily administrative tasks.
Prepare sales proposals, contracts, presentations, and correspondence.
Maintain accurate sales records, reports, and client databases.
Respond to customer inquiries and follow up on potential business opportunities.

2. Group Reservations & Events

Coordinate group room blocks and meeting room reservations.
Prepare banquet event orders (BEOs) and communicate event details to hotel departments.
Assist with coordinating corporate meetings, conferences, weddings, and social events.
Follow up with clients regarding rooming lists, event details, and special requests.

3. Customer Service & Client Relations

Provide professional and timely communication with clients.
Build positive relationships with corporate clients, meeting planners, and travel agencies.
Ensure client needs are communicated to the appropriate hotel departments.
Help resolve customer concerns and ensure guest satisfaction.

4. Administrative & Financial Responsibilities

Prepare invoices, deposits, and sales documentation.
Assist with sales reports, revenue tracking, and account management.
Maintain organized electronic and paper filing systems.
Track sales leads and update the hotel's sales management system.

5. Team Communication

Work closely with Front Desk, Reservations, Revenue Management, Catering, Banquets, and Food & Beverage.
Ensure all departments receive accurate information about upcoming groups and events.
Support the hotel in meeting monthly and annual sales goals.

Qualifications and Skills

High school diploma or equivalent; college degree in Hospitality, Business, or a related field preferred.
Previous hotel, hospitality, or administrative experience preferred.
Strong organizational and multitasking skills.
Excellent verbal and written communication.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Knowledge of hotel reservation and sales systems is a plus.
Ability to work independently and as part of a team.
Professional attitude and strong customer service skills.

Important Skills for Success

Attention to detail
Time management
Customer relationship management
Problem-solving
Sales support
Event coordination
Teamwork and communication
Organization and follow-through

Numbers & Facts

Location	Novi, MI
Job Type	Full-time

Skills

Administrative Skillsunmatched
BeOS Operating Systemunmatched
Billingunmatched
Catering Servicesunmatched
Conferencesunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
Event Managementunmatched
Financial Analysisunmatched
Financial Managementunmatched
Follow Throughunmatched
Food and Beverage Industryunmatched
High School Diplomaunmatched
Hotel Reservationunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Plan Meetingsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Revenue Managementunmatched
Revenue/Sales Reportingunmatched
Salesunmatched
Sales Administrationunmatched
Sales Managementunmatched
Sales Proposalsunmatched
Sales Supportunmatched
Team Playerunmatched
Time Managementunmatched
Training/Teachingunmatched
Travel Planningunmatched
Writing Skillsunmatched

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