The Hilton Garden Inn Pittsburgh Downtown is looking for a Sales Manager to join their team! Hilton is ranked #1 on Fortune's Best Companies to Work For® in the U.S. list, offering exclusive global Team Member travel perks and discounts. This property is locally owned and operated by Piatt Hotel Group, an established, family-owned management group with a portfolio of newly constructed, renovated and well-maintained properties across Western PA. A career with Piatt Hotel Group offers pathways for new responsibility, career advancement and continuous learning for Team Members at every level.
This position will be responsible for developing new business, growing existing accounts, building relationships across a variety of market segments, and working closely with hotel operations to ensure a successful client experience.
Key Responsibilities
- Own the sales process from start to finish — from initial prospecting and inquiry through contracting, client communication, arrival, departure, and post-stay follow-up.
- Develop and maintain relationships with clients across a variety of market segments, including corporate, group, sports, leisure, SMERF, wedding, government, and social business.
- Generate new business
- Respond to sales inquiries, conduct site tours, develop proposals, negotiate rates and concessions, and close business.
- Manage room blocks
- Prepare and execute contracts
- Maintain consistent communication with clients
- Coordinate closely with Front Office, Operations, Housekeeping, Food & Beverage, and other hotel departments to ensure the client's needs and commitments are successfully delivered.
- Maintain an active sales pipeline and accurately track leads, proposals, contracts, room blocks, and account activity.
- Meet or exceed established sales and revenue goals.
- Develop and maintain strong relationships with meeting planners, corporate accounts, sports organizations, event planners, travel professionals, and local businesses.
- Participate in networking events, client meetings, tradeshows, community events, and other business development opportunities as needed.
- Monitor competitive hotels, market trends, rates, and business opportunities.
- Work closely with hotel leadership and revenue management to identify opportunities to maximize hotel revenue.
- Provide exceptional customer service and represent the hotel professionally throughout the entire sales and client relationship process.
Qualifications
- 5+ years of hotel sales experience strongly preferred
- Hilton experience preferred but not required
- Demonstrated experience managing the sales process
- Strong understanding of hotel room blocks.
- Experience selling across a variety of market segments, including corporate, group, sports, leisure, SMERF, wedding, government, and social business.
- Proven ability to generate new business, develop client relationships, and grow existing accounts.
- Strong negotiation, communication, presentation, and relationship-building skills.
- Experience with Microsoft Office.
- Experience with Delphi or other hotel sales and catering systems is a plus.
- Ability to work collaboratively
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Benefits:
We offer a competitive benefits package including 401(k) with match, Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays, Paid Parking, Free UFC Gym Membership and Team Member Travel Perks/Discounts.
Equal Opportunity Employer