Housekeeping Coordinator - Crescent

Job Requirements

Starting Pay Rate: $19.50 hourly

The Housekeeping Coordinator provides front-line communication and administrative support for hotel operations by managing incoming calls, coordinating guest requests, and maintaining accurate records. Serves as a liaison between guests, housekeeping, and front desk teams while ensuring professional service, up-to-date knowledge of events, and efficient handling of office duties.

Sunrise Shift Available:

11:00pm - 7:00am

What does a Housekeeping Coordinator do?

• Manage high-volume incoming calls, transfer guests appropriately, and maintain accurate call logs and messages
• Provide professional, courteous guest service while sharing accurate information on events, promotions, and requests
• Coordinate communication between front desk and housekeeping, including room status and inventory updates
• Maintain records for housekeeping operations and access guest information using AS400
• Support office operations through administrative tasks such as typing, filing, and document handling

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Housekeeping Coordinator, you'll need:

• High school diploma or GED required
• Basic computer proficiency, including Microsoft Word and Excel; typing speed of at least 30 WPM
• Previous guest service experience required; hotel experience preferred
• Strong communication skills with a high level of professionalism and accuracy
• Ability to sit for extended periods

What we value:

• Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Enterprises?

Paid weekly

Variety of schedules

Paid time off

Tuition assistance

Career-building professional development

Discounts from dining to fuel to concerts

Team Member appreciation events

Quality healthcare and dental benefits

A robust 401k retirement plan

Dealer School

Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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