Housekeeping Manager

Job description

Are you looking for an opportunity to join a growing company based here in Huntsville, with potential chances of advancing further in the hotel industry?

We are looking for Housekeeping Managers!

Job Description

SUMMARY: The Housekeeping Manager is responsible for the overall cleanliness of the hotel, including rooms and public areas. Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guests' needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.

Housekeeping Operations

• Maintain hotel's cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping including guest service.
• Administers guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and found and ensures staff is trained to follow correct procedures for both.
• Plans work schedules and room assignments with minimum disruption to guests.
• Be flexible and willing to perform other tasks as necessary or requested
• Wear room hotel uniform per hotel standards; adhere to professional grooming standards
• Hotel is a smoke-free environment
• Maintains inventory of supplies and ensure staff follows proper inventory control procedures.

Guest Service

• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to guests' needs with an interest and concern in satisfying every guest.
• Ensures hotel staff, including all new-hires are trained to meet service standards.
• Develops added-value customer service programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions and points of interest.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests' needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivery of consistent guest service.

Safety and Security

• Understands and implements laws which apply to housekeeping supplies and chemicals.
• Recognizes and corrects conditions which may create security, fire or accident hazards.
• Understands and implements hotel's key control system.

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests
• Ability to anticipate guests' needs
• Embraces and respects diversity and multicultural environment

Skills

• Excellent communication; orally and written