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The Hutton Hotel is a sophisticated, music-inspired boutique hotel in the heart of Nashville's vibrant West End. Known for its upscale accommodations, exceptional dining, and the renowned Analog live music venue, the property delivers personalized luxury and authentic Southern hospitality. Team members enjoy the opportunity to be part of a dynamic, guest-focused culture where creativity, collaboration, and career growth are at the forefront.
Overview Are you a highly organized, detail-oriented hospitality professional with a passion for operational excellence and luxury guest service? Join our team as Housekeeping Manager at Hutton Hotel, a Forbes Four-Star luxury hotel and part of Marriott's Tribute Portfolio.
Reporting directly to the Director of Rooms, the Housekeeping Manager plays a critical role in maintaining exceptional standards of cleanliness, presentation, and guest satisfaction. This position requires a hands-on leader with strong technical proficiency, exceptional organizational skills, and an unwavering commitment to excellence. You will oversee daily housekeeping operations, leverage technology and operational data to drive efficiency, and lead a dedicated team in delivering consistently exceptional guest experiences.
If you thrive in a fast-paced luxury environment, take pride in the details, and are passionate about developing people and continuously improving operations, we invite you to join our team.
Qualifications - Minimum of 3 years of housekeeping experience in a full-service, upscale, or luxury hotel environment, including at least 1 year in a supervisory or leadership role.
- Strong computer proficiency, particularly in Microsoft Excel, Outlook, and Word, with the ability to create, manage, and interpret operational reports and spreadsheets.
- Experience with property management systems (PMS), housekeeping software, work-order platforms, and other hotel technologies, with the ability to quickly learn and independently navigate multiple systems.
- Exceptional attention to detail and a demonstrated commitment to excellence in cleanliness, presentation, quality assurance, and luxury guest service.
- Strong knowledge of housekeeping operations, staffing, scheduling, productivity standards, inventory management, and departmental cost controls.
- Proven leadership skills with the ability to train, coach, develop, and hold associates accountable to established performance standards.
- Excellent organizational, analytical, and problem-solving skills, with the ability to prioritize competing demands, take initiative, and independently follow through on commitments.
- Strong written and verbal communication skills, with the ability to collaborate effectively across departments and maintain professionalism in a fast-paced environment.
- Demonstrated personal accountability, sound judgment, and a proactive approach to continuous improvement and operational efficiency.
- Ability to read, write, and communicate effectively in English; Spanish proficiency is preferred.
- Flexibility to work varying shifts, including weekends and holidays, based on operational needs.
Preferred Qualifications- Previous experience in a Forbes-rated, AAA Four Diamond, or comparable luxury hotel environment.
- Experience with Marriott brands, Lightspeed PMS, HotSOS, or comparable hospitality management systems.
- Familiarity with formal luxury quality assurance programs, departmental budgeting, and labor management.
Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth o