Housekeeping Manager

Welcome to the Kalahari Experience

At Kalahari Resorts & Conventions, we don't just create vacations-we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we're more than a resort. As a major employer, we provide thousands of jobs and career growth opportunities while delivering exceptional service. Our associates take care of millions of guests annually, making every visit special.

Beyond our walls, we're making a difference. Through our partnership with charity: water, we're committed to bringing clean water to one million African people.

Housekeeping Manager

Kalahari Resorts & Conventions is on the hunt for a Housekeeping Manager who brings energy, leadership, and a passion for pristine spaces! From fluffed pillows to gleaming floors, you'll lead the crew that keeps our massive resort looking flawless for every guest, every day. Sparkle, Shine, and Lead the Way!

This isn't your average housekeeping gig, fast-paced, high-volume, and full of opportunity to shine. If you're a motivator, a multitasker, and you know how to turn "clean" into "WOW," we want you on our team!

Salary Range - $60,000 - $70,000 based on experience.

Key Responsibilities

• Lead Daily Operations: Supervise all housekeeping activities, including guest rooms, public spaces, laundry, and back-of-house areas to ensure cleanliness and presentation standards are consistently met.
• Team Management: Recruit, train, schedule, and motivate housekeeping staff; foster a positive team culture that prioritizes efficiency, accountability, and guest satisfaction.
• Quality Control: Conduct regular inspections of guest rooms, public areas, and laundry operations to maintain brand standards and guest expectations.
• Inventory & Supplies: Monitor and manage housekeeping supplies and linen inventories; ensure cost-effective use of materials while preventing shortages.
• Guest Satisfaction: Respond promptly to guest requests, feedback, and special needs, resolving any housekeeping-related issues with professionalism and urgency.
• Health & Safety Compliance: Ensure housekeeping practices follow all health, safety, and sanitation standards, including OSHA regulations and resort policies.
• Collaboration: Partner with the Front Office, Engineering, and other departments to coordinate room readiness, maintenance needs, and special events.
• Budget Oversight: Assist in managing department budgets, labor costs, and supply expenses while driving efficiency and quality outcomes.

What We're Looking For

• 3-5 years of progressive housekeeping experience in a resort/ hotel over 300+ rooms, with at least 1-2 years in a supervisory or managerial role (e.g., Supervisor, Assistant Manager).
• Experience in a resort, hotel, or high-volume hospitality environment is strongly preferred.
• Proven experience leading, training, scheduling, and coaching a diverse team of housekeeping associates.
• Comfortable working in large-scale properties with hundreds of rooms and high guest turnover.
• Able to prioritize tasks, solve problems quickly, and stay calm under pressure.

Physical Requirements

• Ability to lift, push, and carry up to 50 lbs.
• Must be able to stand and walk for extended periods.
• Flexibility to work weekends and holidays as needed.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we're proud to be recognized by Forbes as one of America's Best Midsize Employers and by USA TODAY as the #1 Best Indoor Water Park. These awards reflect our commitment to both our guests and team members.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering incredible guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Current locations include Wisconsin Dells, WI (2000), Sandusky, OH (2005), Pocono Manor, PA (2015), Round Rock, TX (2020), and Spotsylvania County, VA (2026).

Kalahari Resorts & Conventions is an Equal Opportunity Employer.