Housekeeping Supervisor

Essential Duties & Responsibilities:

• Provides excellent and friendly service to all guests.
• Supervises personnel which include recommendations for hiring, performance

evaluation, training, work allocation, discipline and problem resolution.

• Trains employees on cleaning and equipment techniques, methods and procedures.
• Maintains records on employees, equipment and maintenance activities.
• Organizes workload to ensure deadlines are met; schedules all employees and assigns

work.

• Maintain record within the department of special projects completed (general/deep

cleaning, carpet spotting, wall washing, drapery cleaning, etc.)

• Directs all housekeepers in their duties.
• Responsible for ensuring that all housekeepers are cleaning per Managements'

specifications and staying on schedule with assigned tasks.

• Assists all housekeepers with their duties when needed.
• Fills out maintenance requests for any items that need repair.
• Contributes to a team effort and accomplishes related results as required.
• Maintains a good communication with co-workers and maintains a positive and

professional work environment.

• Performs other duties as required.

Minimum Qualifications:

High School Diploma or GED plus one (1) year experience custodial experience and six

(6) months experience in a supervisory capacity. Typing and computer experience

required. Associates Degree preferred. Must meet all knowledge, skills and abilities.

Must be eighteen (18) years of age for Arizona properties and twenty-one (21) years of

age for New Mexico properties. No felony, theft or stealing convictions. Must be able to

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Position Classification & Description

Housekeeping Supervisor (EVS)

Effective June 2023

successfully pass a pre-employment drug/alcohol screen, background investigation,

obtain and maintain gaming license. Navajo preference.

Knowledge, Skills, and Abilities:

• Knowledge of occupational hazards and applicable safety practices.
• Knowledge of customer service standards and procedures.
• Knowledge of planning and scheduling techniques.
• Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants.
• Skill in supervising assigned staff.
• Ability to train assigned staff and provide constructive guidance when needed.
• Ability to issue disciplinary actions and recommendation of corrective action.
• Ability to evaluate performance of staff and issue performance reviews.
• Ability to communicate, read, and write clearly in basic English.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with individuals of

varying social and cultural backgrounds and with co-workers at all levels.

• Ability to work as a team member in a structured working environment.
• Ability to work with timeliness and thoroughness.
• Ability to work and finish multiple tasks.
• Ability to safely use cleaning products and safely operate cleaning equipment.
• Ability to understand and follow oral and written instruction.
• Ability to learn the methods of cleaning and caring for buildings and equipment.
• Ability to work as a team member in a structured working environment.

Physical Demands:

While performing the duties of this job, the employee may be required to stand for

prolonged periods, walk; use hands for dexterity of motion; stoop, bend, kneel or crouch,

and have normal auditory and verbal communications skills. The employee must

occasionally lift and/or move up to 50 pounds.

Work Environment:

Work is generally performed in a Casino setting a moderate to high noise level. Evening

and/or weekend work required. Extended hours and irregular shifts may be required