Supervises the work of the Housekeeping staff in assigned area,
Inspects all areas of hotel that the department is responsible for cleaning. Immediately rectifies any issues.
Promptly reports any maintenance issues
Trains, directs housekeeping associates in their assigned duties. Evaluates their work performance
Checks all vacant rooms.
Ensures staff is following all uniform and appearance standards
Checks all housekeeping carts for linens, supplies and neatness
Reports any unusual activity or areas of concern to manager
Ensures that storage rooms (incl. Linen closets) are cleaned and stocked with linen supplies daily
Checks assigned area at close of day making sure all equipment and supplies are stored and locked securely
Follows proper key control procedures to ensure 100% compliance of safety procedures
Reports room status in assigned area promptly to the Front Desk
Assists in special projects such as inventory control, VIP requests, and monthly room inspection checks.
Provides courteous guest service and responds promptly to guest questions, concerns or requests
When needed, assists in performing daily laundry, housekeeping, and houseman job tasks
In the absence of Department Head, distributes room assignments and monitors hours
Assists with interviewing and hiring, as well as coaching and counseling, as requested
Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a Baywood Ambassador who:
Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag
Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction