Housekeeping Supervisor
Reports To: Housekeeping Manager or Housekeeping Villa Manager
In Their Absence: Assistant Housekeeping Manager
The Housekeeping Supervisor plays a key leadership role in maintaining the highest standards of cleanliness, organization, and guest satisfaction across the resort. This position works in close partnership with Room Attendants, Housepersons, Housekeeping Inspectors, and other resort departments to ensure exceptional service and operational efficiency.
Job Summary
- Participate in the evaluation and development of team members
- Communicate employee performance to Housekeeping Management, including recommendations for recognition, coaching, or corrective action
- Ensure all team members follow policies and procedures outlined in the Hawks Cay Resort Handbook
- Coordinate with Rental Management and Engineering for repairs, maintenance, and broken items
- Report guest policy violations such as unauthorized pets or improper use of rooms/villas
- Monitor and supervise the daily performance of Room Attendants, Housepersons, and Inspectors
- Train and retrain staff to ensure work meets resort quality standards
- Perform spot checks for quality control behind Room Attendants and Inspectors
- Provide hands-on coaching by reviewing areas requiring improvement and demonstrating proper procedures
- Reassign tasks and credits throughout the workday based on operational needs
- Inspect rooms/villas returning from out-of-order status and assign appropriately
- Monitor system updates throughout the day, including ECOs, arrivals, and status changes
- Ensure all required checklists are completed by Inspectors and Housepersons
- Maintain strong communication with all departments to support smooth daily operations
Qualifications
- Previous experience as a Room Attendant and/or Housekeeping Inspector preferred
- Prior supervisory or leadership experience in hospitality strongly preferred
- Strong leadership, communication, and interpersonal skills
- Ability to make sound decisions regarding staff performance and guest service
- Detail-oriented with a strong focus on quality and efficiency
- Ability to work in a fast-paced resort environment
Physical Requirements
- Ability to stand and walk for extended periods (up to 8 hours)
- Must be able to climb stairs frequently
- Full mobility required including bending, stooping, kneeling, and lifting
- Ability to work under pressure while maintaining quality standards
- Must be available to work weekends and holidays
- Ability to work extended hours when operationally necessary
Hawks Cay Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.
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