Housekeeping Supervisor

Job Summary

The Housekeeping Supervisor oversees the daily operations of the housekeeping department by supervising room attendants, inspecting guest rooms and public areas, maintaining cleanliness standards, and ensuring a positive guest experience in accordance with IHG brand standards.

Key Responsibilities

• Supervise and coordinate the daily activities of housekeeping staff.
• Assign work schedules and room assignments to room attendants.
• Inspect guest rooms, corridors, and public areas to ensure cleanliness and compliance with IHG standards.
• Ensure all guest requests are handled promptly and professionally.
• Train, coach, and mentor housekeeping team members on cleaning procedures, safety, and customer service.
• Monitor housekeeping supplies and linen inventory; report shortages as needed.
• Coordinate with the Front Office and Maintenance departments to ensure rooms are ready for guest arrivals and maintenance issues are resolved promptly.
• Ensure compliance with health, safety, and sanitation regulations.
• Handle guest complaints related to housekeeping and resolve issues efficiently.
• Complete daily reports, inspections, and departmental documentation.
• Assist with recruitment, onboarding, and performance evaluations of housekeeping staff.

Qualifications

• High school diploma or equivalent (hospitality qualification preferred).
• 1–3 years of housekeeping experience in a hotel, with supervisory experience preferred.
• Knowledge of hotel housekeeping procedures and cleaning standards.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Ability to work flexible hours, including weekends and holidays.
• Basic computer skills and familiarity with hotel property management systems are an advantage.

Skills

• Leadership and team supervision
• Time management
• Attention to detail
• Problem-solving
• Organization
• Customer service
• Communication
• Conflict resolution

Physical Requirements

• Ability to stand and walk for extended periods.
• Lift, push, or pull up to 25–50 lbs (11–23 kg), depending on hotel policy.
• Bend, reach, climb stairs, and perform other physical tasks throughout the shift.