The hotel housekeeping lead is responsible for overseeing and training housekeeping staff, ensuring that hotel rooms and facilities are kept in a clean and orderly condition in line with hotel policies and guest satisfaction. Key responsibilities include:
Supervising and training housekeeping staff to maintain high standards of work and guest satisfaction.
Managing housekeeping supplies and equipment, ensuring all necessary materials are available and properly stored.
Coordinating special projects such as deep cleaning, vermin control, and room inventories.
Conducting training sessions for housekeeping colleagues as required.
Performing room inspections to ensure compliance with 5-star resort standards.
Maintaining accurate records on staff performance, guest satisfaction levels, and other hotel standards.
Ensuring compliance with local regulations concerning health, safety, or other compliance requirements.
Attending all property trainings and meetings as required.