Housekeeping Support Associate - Hotel Canandaigua

Houseperson - Hotel Housekeeping & Guest Services

Start Your Journey with Midas Hospitality:

Midas Hospitality is seeking a dependable, service-minded Houseperson to support our Housekeeping and Front Desk teams. This role helps maintain clean, welcoming public areas, assists with linen and trash removal, supports guest requests, and contributes to a safe, comfortable hotel environment.

The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced hospitality setting while providing helpful service to guests and team members.

What You Will Be Doing:

As a Houseperson, you will help keep the hotel clean, organized, and guest-ready while supporting daily housekeeping operations and responding to guest needs.

• Clean and maintain public areas throughout the hotel, including restrooms, hallways, stairwells, foyers, elevators, lobby areas, parking lot, and grounds.
• Vacuum, dust, polish, mop, sanitize surfaces, straighten furniture and décor, remove trash, and replace or remove newspapers and service trays according to hotel standards.
• Remove soiled linen and trash from guest rooms and housekeeping carts throughout the shift and transport items to the appropriate locations.
• Clean corridor walls, floors, doors, mirrors, guest room number signs, elevator doors, and elevator tracks.
• Report lost and found items according to hotel procedures.
• Assist guests with directions, information, amenities, supplies, and other service requests in a courteous and professional manner.
• Report guest concerns or complaints to the appropriate team member or leader to support timely service recovery.
• Notify Maintenance of repair needs, safety concerns, or hotel issues.
• Support Housekeeping and Front Desk operations as needed, including delivering cribs or rollaway beds, transporting supplies, assisting with room readiness, and completing special assignments.
• Follow standard operating procedures, safety guidelines, and security practices to help maintain a safe, accident-free workplace.
• Perform additional duties and special projects assigned by hotel leadership.

What You Bring:

• No prior hotel experience is required; previous housekeeping, janitorial, cleaning, or hospitality experience is helpful.
• Ability to read and understand simple instructions, short correspondence, memos, and hotel procedures.
• Ability to communicate clearly and professionally with guests, clients, and team members in one-on-one and small group settings.
• Basic math skills, including the ability to add, subtract, multiply, and divide using money, weight measurements, volume, and distance.
• Ability to apply common sense understanding to complete simple one- or two-step instructions.
• Strong attention to detail and commitment to cleanliness, safety, and guest satisfaction.
• Ability to work independently and as part of a team in a fast-paced hotel environment.
• Flexible availability, including days, evenings, weekends, and holidays as business needs require.

Physical Requirements:

This position requires regular standing and walking, frequent bending, stooping, reaching, stretching, and repetitive use of hands. Candidates should be able to lift, push, pull, and move at least 40 pounds with or without reasonable accommodation. The role may involve occasional exposure to loud noise, outdoor areas, and temperature changes while supporting hotel operations.

What We Offer:

At Midas Hospitality, we believe in investing in our associates and providing opportunities for growth and success. Eligible associates may receive:

• Growth and development opportunities and access to learning resources.
• Competitive Paid Time Off (PTO) policies.
• Medical, Dental, and Vision insurance options.
• 401(k) with company match.
• Employee Assistance Program (EAP).
• Hotel and travel discounts.
• Employee recognition programs and career advancement opportunities.

About Midas Hospitality:

Founded in 2006, Midas Hospitality is a leading hotel development, construction, management, and investment firm with over 1,000 associates and a portfolio of more than 60 hotels across 14 states. Through partnerships with Marriott, Hilton, and IHG, we are committed to delivering exceptional guest experiences while fostering a people-first culture centered on growth, teamwork, and opportunity.

At Midas Hospitality, our associates are the heart of our success. We provide an environment where individuals can grow their careers, make meaningful contributions, and be recognized for their achievements.

Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace.