Housing and Residence Life - Night Watch

Position Information

NBAPOSN Title Working Title Housing and Residence Life - Night Watch Brief Position Overview

The Residence Hall Night Security staff member is responsible for maintaining the safety, security, and overall operations of the residence halls during overnight hours. This role serves as the primary point of contact and support for students, guests, and university personnel during the night shift (8pm - 4am / Tuesday - Saturday), ensuring a secure and well-managed residential environment.

Position Number Department Housing & Residential Life Division Student Access and Success Appointment Type Classified Contract Term Semester If other, specify From date If other, specify End date FLSA Union Affiliation FOCUS-MFPE FTE 1.0 Benefits Eligible Yes Compensation Bi-Weekly Salary Salary range of $13.10 to $16.375 hourly, commensurate with experience, education, and qualifications Contract Type Classified Hourly If other, please specify Recruitment Type Open

Position Details

General Statement

Montana State University Billings is a preferred employer in the region-WE WANT YOU!

The following are reasons why you should join our team:

• Work-life balance
• Holidays-10 paid holidays per year and 1 Floating Holiday
• Vacation- 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases)
• Sick Leave - Earned at an accrual rate of .0416125 for each hour in pay status.
• Employee and Dependent Tuition Waiver
• Opportunities to engage in professional development opportunities
• Committed to employee wellness and access to a robust Employee Assistance Program
• Medical Benefits that are robust and affordable
• Visit MUS Benefits to learn more about our benefit package including
• Medical, Vision, and Dental
• Life Insurance and Long Term Disability are incorporated into our benefits.
• Learn more about our retirement benefits at MUS Retirement.
• Opportunities for career growth and a variety of career paths
• Campus vibrancy- coffee shops, FREE attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc.
• Beautiful campus environment that features our MSUB Mile walking path

Duties and Responsibilities

1. Building Safety and Security

• Maintain a secure environment within residence halls and surrounding areas.

• Monitor security cameras and conduct regular checking of facilities and parking areas.

• Provide oversight of residence hall lobbies and entrance points, ensuring proper access control.

• Including proper check-in and checkout procedures for all residents and guests

• Identify and respond/report to safety concerns and policy violations.

• Ability to work from either desk as assigned by Associate Dean - based on need and occupancy.

2. Residence Hall Emergency Situations

• Respond/report effectively to emergencies, including medical, safety, and crisis situations.

• Assess situations and determine appropriate action, including contacting emergency personnel and OCP (Housing On Call Professional) when necessary.

• Collaborate with University Police and OCP by providing communication support and assistance during incidents or emergencies.

• Maintain consistent communication with university police and professional staff as needed.

• Complete and maintain accurate daily shift logs, including incident reports and operational updates, in accordance with Clery Act reporting requirements.

• Ensure all incidents and events are properly documented and securely recorded for future reference.

3. Customer Service

• Provide professional and courteous assistance to residents, student staff members, and guests.
• Address questions, concerns, and requests in a timely and respectful manner.
• Communicate policies and procedures clearly and effectively.
• Assist students and guests with concerns, emergencies, and general support.
• Support after-hours communication between residents and university resources.
• Perform additional tasks as assigned to support the safety and operations of Housing & Residence Life.

4.. Policy Enforcement

• Enforce/report university policies, including the Student Code of Conduct and Residence Hall policies.
• Address/ report violations appropriately and document incidents accurately.
• Support a community environment that promotes accountability and safety.

5. Professional Expectations:

Residence Hall Night Security staff are expected to uphold the highest standards of professionalism while representing Housing & Residence Life and the university.

The following expectations are essential to maintaining a safe, respectful, and professional environment:

1. Professional Appearance: Staff are expected to maintain a neat, clean, and professional appearance at all times while on duty. University-affiliated attire (MSUB apparel) is strongly encouraged to promote visibility and institutional pride.

2. Identification: Staff must wear their assigned name badge while on duty to ensure clear identification and approachability.

3. Professional Communication: Staff are expected to communicate in a respectful and professional manner at all times. The use of appropriate titles and names is required; informal or overly familiar references (nicknames) should be avoided.

4. Appropriate Use of Technology: Personal devices, including gaming systems, personal laptops, or other non-work-related technology, should not be used during work hours. All necessary equipment to perform job duties will be provided.

5. Social Media & Communication Boundaries: Staff should maintain appropriate professional boundaries by avoiding social media interactions, personal texting, or informal communication with residents and the MSUB student body as a whole. Communication with student staff should occur through official channels, such as the duty phone, unless otherwise directed.

6. Focus & Engagement: Staff are expected to remain attentive, engaged, and ready to respond to resident needs, security concerns, and emergencies throughout their shift.

7. Confidentiality: Maintaining confidentiality is essential to this role and critical to ensuring the safety and trust of both residents and staff. Sensitive information encountered in the course of duties must not be shared or discussed outside of appropriate professional channels. Any breach of confidentiality is considered a violation of the expectations of this position and may result in disciplinary action.

8. Professional Conduct: Staff must demonstrate sound judgment, integrity, and accountability in all interactions and responsibilities, contributing to a safe and inclusive residential community.

Required Qualifications - Experience, Education, Knowledge & Skills

Qualities:

1. Strong attention to detail and ability to remain alert during overnight hours.

2. Strong understanding of university policies, including the Student Code of Conduct, residence hall procedures, and emergency response protocols.

• Ability to exercise sound judgment and decision-making when interpreting and enforcing policies.

3. Excellent communication and interpersonal skills.

4. Ability to respond calmly and effectively in emergency or high-pressure situations.

• Ability to effectively handle crisis and emergency situations, including determining when to involve emergency response personnel.

Remain calm, composed, and professional in high-stress or potentially volatile situations.

5. Dependable, responsible, and capable of working independently.

6. Excellent interpersonal and communication skills, with the ability to interact professionally with students, guests, and staff.

7. Strong documentation and report-writing skills with attention to detail.

8. Ability to monitor and secure buildings and residential facilities effectively.

9. Ability to work independently and take initiative during overnight hours.

10. Ability to maintain confidentiality and handle sensitive information appropriately

PHYSICAL DEMANDS:

The physical demands described below are representative of those required to successfully perform the essential functions of this position:

1. Ability to move quickly between locations, including from entry points to front desk areas, to meet operational and customer service needs.

2. Willingness and ability to adjust work hours, when necessary, to ensure adequate safety and security coverage.

3. Ability to remain in a lobby or front desk environment for extended periods while maintaining awareness of surroundings.

4. Ability to multitask effectively, including monitoring security cameras, assisting residents and guests, and responding to incoming requests simultaneously.

5. Ability to communicate and interact professionally in situations may involve distressed, upset, or potentially confrontational individuals.

6. Ability to maintain focus, composure, and situational awareness in a dynamic and occasionally high-stress work environment.

REASONABLE ACCOMODATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education:

• High School Diploma or equivalent

Experience:

• Prevous experience in security, customer service, or residential life.

Preferred Qualifications - Experience, Education, Knowledge & Skills

Education Preferred:

• Combination of education and experience - which could provide necessary knowledge and skills related to the position

Experience Preferred:

• Familiarity with campus safety procedures and reporting requirements.

The Successful Candidate Will Special Requirements Physical Demands This position has supervisory duties? No

Posting Detail Information

Announcement Number STAFF - VA - 2700017P Number of Vacancies 1 Desired Start Date Position End Date (if temporary) Open Date 10/30/2026 Close Date 11/13/2026 Open until filled Yes Special Instructions Summary

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future.

Quick Link for Internal Postings https://employment.msubillings.edu/postings/7835 Diversity Statement

Montana State University Billings is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University's mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University Billings makes accommodation for any known disability that may interfere with an applicant's ability to compete in the hiring process or an employee's ability to perform the duties of the job. In compliance with the Montana Veteran's Employment Preference Act, MSU Billings provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference or request accommodation, contact the Human Resources Office, Montana State University Billings, 1500 University Drive, Billings, MT 59101-0298, 406-657-2278, employment@msubillings.edu.

MSU Billings Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Billings Website: http://www.msubillings.edu/humres/eeos.htm