Pay: $27.00 - $30.25 per hour
Position Purpose
Responsible for providing case management, advocacy, and support services to participants of the CWS housing programs. The Case Manager role requires an ability to provide non-judgmental support with unconditional positive regard, transparent and honest communication as well as the ability to be flexible and creative in a variety of changing situations.
Key Responsibilities
- Complete Coordinated Housing Assessment paperwork with participants
- Ensure all paperwork is done thoroughly and accurately.
- Complete Diversion Packets with participants
- Ensure all paperwork is done thoroughly and accurately and all required documentation is collected.
- Complete all required housing paperwork with participants depending on funding requirements including but not limited to:
- Gather all necessary income information.
- Calculate rental assistance portions for participants and CWS.
- Calculate utility allowances.
- Complete rent reasonableness documentation
- Complete inspections for all new units to ensure compliance.
- Assist and support participants accessing other housing assistance programs (for example Sect 8, county CHA programs, etc.)
- Keep track of intake and orientation appointments for participants or any other appointments required to access the housing assistance.
- Assist participants in obtaining all needed documentation to access the housing assistance.
- Be a liaison to build positive relationships with other housing providers.
- Assist Housing Program Manager with housing waitlist follow up and clean-up.
- Assist participants in finding and obtaining safe and stable housing including but not limited to:
- Finding available units
- Completing apartment applications for participants online or in person
- Providing support during lease signing
- Work to build relationships with landlords.
- Provide housing assistance information to landlords for participants in housing programs.
- Reach out to connect with new landlords to build relationships.
- Connect and follow up with landlords to find solutions or provide support if there are concerns.
- Provide individualized case management for participants in the CWS housing programs, including:
- Regular home visits
- Safety planning
- Crisis intervention services
- Supporting participants in their goals for self-sufficiency and growth (i.e., budgeting, financial empowerment, domestic violence education, physical and mental health, parenting education, etc.).
- Domestic violence and sexual assault education
- Accompaniment to appointments or meetings with a variety of service providers (DHS, Court, Immigration, etc.)
- Providing transportation to participants in agency vehicle
- Maintain updated and accurate file notes in all participant files.
- Complete and submit Finance Request forms for approved housing funds, including standing monthly payments and unique one-time payments.
- Reach out to former housing participants to complete periodic follow up as required by funders.
- Attend housing related community meetings (for example CHA or Housing Navigators meetings).
- Provide support as requested to Shelter/Housing Team or other CWS Teams as needed.
- Other duties as assigned.
General Responsibilities
- Represent the mission and values of CWS to program participants and community partners.
- Represent and reflect the values of the Village Model through direct communication with co-workers and participants. Model values of collaboration, equity and inclusion in decision making and daily work.
- Complete documentation of all services, including intakes, releases of information, demographics tracking and statistics within the CWS database and HMIS for all participants on a minimum of a weekly basis.
- Maintain appropriate participant confidentiality in accordance with advocate privilege and federal statutes.
- Provide consultation and support for community partners through collaboration and information sharing regarding the dynamics of domestic violence and sexual assault and its impact on survivors.
- Work in conjunction with other staff to provide consistent services to participants.
- Attend CWS all staff meetings and regular team meetings.
- Meet regularly with the supervisor to plan and prioritize projects.
- Submit necessary monthly timesheets and mileage reimbursement forms.
- Manage daily schedule appropriately.
- Other duties as assigned.
Qualifications
- Bicultural preferred
- Willingness to complete 40-hr confidential advocate training.
- A minimum of two years of experience working in domestic violence/ sexual assault programs.
- Minimum 1 year experience providing housing services.
- Demonstrated understanding of domestic violence, sexual assault, child abuse and positive parenting approaches.
- Demonstrated experience working with women and children from diverse backgrounds, providing culturally responsive services.
- Demonstrated understanding of anti-oppression issues, ability to work effectively with individuals from diverse backgrounds, and understanding of culturally competent service delivery methods.
- Enthusiasm for working collaboratively with a wide range of public and private systems intersecting with the DVSA field (law enforcement, DHS, courts, education, etc.).
- Computer proficiency in Windows environment including word processing and spreadsheets; (client databases preferred)
- Valid driver’s license and reliable transportation required; position includes use of personal vehicle to complete some tasks.
- Must be able to travel throughout Clackamas County and the Greater Portland Area.
- The person in this position frequently: moves throughout CWS worksites and the community to meet with donors, volunteers, community members, partners, and staff. The person will also periodically move supplies and other items (up to 50 lbs.) from one place to another, participates in community events, and may work in all types of weather.
We are committed to building a diverse and inclusive workforce that represents the communities we serve. Women, people of color, LGBTQ+, older adults and people with disabilities are strongly encouraged to apply.
Clackamas Women’s Services complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, disability, religion, sex, gender identity, sexual orientation, or age.
Clackamas Women’s Services operates its program, services, and activities in compliance with federal nondiscrimination laws.