What to expect
Responsible for coordinating resident benefit and housing administration activities, including Social Security and HUD-related documentation, benefit tracking, regulatory recordkeeping, and agency follow-up. Maintains compliant resident files, supports housing certification and lease processes, collaborates with internal departments to ensure documentation and financial accuracy, and provides administrative support for housing program operations and inspections.
Principal Duties & Responsibilities:
- Prepares, submits, and monitors the progress of Social Security Benefit and Representative Payee status upon residential move in.
- Prepares, submits, and monitors the progress of Social Security Benefit and HUD, Housing Program Termination forms when clients move out.
- Communicates effectively with teams related to the status of benefits, move ins/outs and maintains timelines and appropriate document management.
- Completes all follow up with various government agencies to ensure that pending benefit issues are resolved in a timely manner.
- Obtains current/annual award letters for all clients receiving
- Maintains and organizes the entitlement records for current residents, including scanning, saving, and entering all entitlement documentation in the record in a timely manner.
- Responsible for document collection, filing, and maintaining inspection-ready files, maintaining documentation compliance.
- Documents efforts and interactions related to benefits, clients and the property into the electronic medical record and appropriate electronic filing in property files.
- Works with the Intake and Accounting departments respectively to ensure all documents are obtained and all related financial records are accurate.
- Partners with the Housing Property Managers to ensure all pre-certification, recertification, leases and renewals consisting of all housing paperwork is signed by clients.
- Manages filing and storage at Catonsville
- Travel at times will be required to support HUD housing applications and renewals to ensure all pre-certification and recertification housing paperwork is signed by clients. May be required to utilize personal vehicle to transport a client for direct job-related duties on occasion.
- Performs other duties and special projects as assigned.
What you’ll get from us
- At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:
- A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
- Comprehensive medical, dental and vision benefits for benefit eligible positions
- 403b retirement match
- Generous paid-time-off for benefit eligible positions
- Complimentary Employee Assistance Program (EAP)
- Generous mileage reimbursement program
Pay Range for this position is: $19.00/hr to $26.05/hr. Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.
What we need from you
- H.S. Diploma/GED equivalent
- At least 1 year of direct job-related experience with maintaining files management according to HUD guidelines and criteria. HUD experience is preferred.
- Proficiency in Real Page, HUD documentation
- Proficient in the use of Windows, Microsoft Office, including Word and Excel, calculator, and other automated office equipment.
- Excellent organizational, oral and written communication skills, and attention to detail are a must for this position.
- Requires valid state driver's license and must meet requirements as outlined in Sheppard Pratt's transportation policy. Depending on company vehicle availability, may be required to utilize personal vehicle for transportation purposes, including transporting clients as necessary. When access to a personal vehicle is required, proof of insurance and registration is required
- Travel may be required at times for site inspections, property inspections, and property based needs.
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