Housing Operations Manager

About Franklin & Marshall College:

Franklin & Marshall College, founded in 1787, is a residential college dedicated to excellence in undergraduate liberal arts education. The College thrives on forward-thinking growth, guided by a comprehensive new strategic plan currently under development. This vision animates dynamic new programs like the Venture and Impact Studio, which fosters student entrepreneurship, and the Mehlman Leadership and Performance Institute, which develops the next generation of leaders. Located in the city of Lancaster, the College integrates with the broader community, with the most recent example being a landmark eight-year partnership anchoring the College's baseball program at the professional Lancaster Stormers stadium.

Exceptional Employee Benefits

We support our staff with a competitive total rewards program designed to provide exceptional work-life harmony. Employees receive a generous 10% employer retirement contribution, alongside comprehensive medical, dental, and life insurance coverage plans. To support your family, the College provides valuable tuition benefits for eligible dependents, while also offering generous paid vacation allocations and recognized holiday closures to ensure ample time for rest and recovery.

To learn more about Lancaster, please go to https://landinlancasterpa.com.

Job Description:

Franklin & Marshall College is recruiting for a full-time Housing Operations Manager.

Job Details:

• Location: F&M Campus - Lancaster, PA
• Classification: Full-time Exempt
• Schedule: 40 hours, Monday - Friday. May require evenings and weekends.
• Reports to: Director of Housing
• Department: Residential Life
• Approved Salary Range: Approved up to $52,000.00

Job Description:

The Housing Operations Manager is responsible for supporting the mission and operations of residential life at Franklin & Marshall College. This position provides logistical, and operational support for students living on and off campus and coordinates with campus and community partners in managing off-campus partner housing. The Housing Operations Manager manages the day to day operations of the housing software for new and returning students.

Essential Functions:

• Support the day-to-day management of the housing data-base system. Support the Director of Housing in housing operations including the room assignments, billing, and the room change process.
• Serve as the point of contact for the management of the housing software, including maintenance, development, application cycle prep, rules, housing forms, and other core functionality.
• Maintain data integrations/feeds, data integrity, and data collection between the housing software and internal and external systems. Serve as a technical expert on the building and troubleshooting of these integrations and the housing software.
• Develop student and parent communication through THD and manage the housing email account in partnership with the Director of Housing and Executive Director of Housing & Residential Life. Respond to or forward, as appropriate, inquiries from students about Housing & Residential Life.
• Manage assignment and administrative procedures in partnership with off-campus affiliated housing partners. Serve as a liaison and representative of the college to student housing partners.
• Coordinate residential operations related to the opening and closing of residence halls.
• Meet regularly with Facilities & Operations, Custodial Services, and Student Accessibility Services personnel in partnership with the Associate Director of Housing & Residential Life.
• Assist the Director of Housing in educating students living in off- and on-campus housing about leases, utilities, and living in Lancaster.
• Serve as the main point of contact for commuter students and manage the commuter application process and approval.
• All other duties as assigned.

Requirements:

Minimum Qualifications:

• Bachelor's Degree or equivalent combination of experience and training.
• 3 or more years of experience working in residential life & student housing.
• Proficiency using software applications including database, spreadsheets, and word processing functions.
• Excellent oral, written, public presentation, and interpersonal communication skills.
• Attention to detail.
• Experience developing and executing processes. Proficiency in Google Suite Products (Docs, Gmail, Sheets, Slides, Drive).
• Evidence of a commitment to community & belonging.
• Successful interview.
• Successful completion of background checks.

Preferred Qualifications:

• Prior experience working within housing data systems such as THD, StarRez, Housing Cloud, or ERezLife.
• Prior professional work experience working in student housing or residential life.
• Experience with teaching, training or supporting non-technical users in the use of database technology.

Additional Information:

Offers of employment are contingent upon the successful completion of reference checks, a criminal background verification, and verification of credentials. The College will coordinate these verifications.

Full-time members of the Franklin & Marshall College professional staff receive competitive starting pay and a comprehensive benefits package that includes health coverage, dental, vision, generous retirement savings plan contributions, education benefits for employees, spouses and dependent children, and enjoy access to all College facilities including dining venues to suit all tastes, recreation and fitness facilities, and libraries, plus access to College performances, lectures, and events. To learn more about our Benefits, please visit our Benefits Page.

Franklin & Marshall College is committed to having an inclusive campus community where all members are treated with dignity and respect. As an Equal Opportunity Employer, the College does not discriminate in its hiring or employment practices on the basis of gender/gender-identity, sex, race or ethnicity, color, national origin, religion, age, disability, veteran's status, genetic information, family or marital status, sexual orientation, or any other protected class.

Application Instructions:

All submitted materials must be submitted via this online process. We regret we are unable to accept applications or resumes submitted via mail, email, or fax. As you are submitting your application via this online process, please ensure that you provide an accurate email address. You will then receive an acknowledgment indicating that your application materials have been received. Individuals who need accommodations due to a disability in order to submit an application or attend an employment interview should contact Human Resources at (717) 358-3996.

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