Housing Services Coordinator

POSITION SUMMARY:

The Supportive Housing Services Coordinator provides brokerage services to Charities Housing Development Corporation (CHDC) residents for access to support services for housing, food/nutrition, medical, educational, social, pre/vocational, case management, or other critical needs. This position collaborates with the CHDC property management to build a safe and engaging community that promotes independent, stable housing. The coordinator contacts and collaborates with community agencies who provide support services or ongoing case management that match resident's service needs. When tenancy is in jeopardy, the coordinator advocates and coordinates services for CHDC residents. According to site requirements, coordinators organize and conduct educational and skills based community workshops or events. Provides a welcoming space for resident walk-ins and direct support services. All services will be documented by the coordinator in the electronic health record and through monthly reports, including workshop flyers, event calendars, and site newsletters. The coordinator assists the CHDC property manager with inspections, other building needs. The coordinator will assist the Supportive Housing program and manager with site coverage, group projects, and program needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides site(s) with monthly events calendar, newsletter, and workshop according to site contract requirements.
• Collaborates with the CHDC property manager to arrange an intake interview and introduction of services for new tenants.
• Communicates regularly with the property manager to assess resident and site needs, including promoting safety and arranging for disaster or emergency exercises.
• Works with the management to reduce the impact of tenant conflicts according to the building policies.
• Assesses tenant needs and assists with referrals and access to community resources.
• Provides identification of appropriate community resources and consultation with the client regarding those resources.
• Assists clients with applications for financial assistance and necessary support when housing is jeopardized by rent debt, eviction, or other risks to housing.
• Advocates for tenants with Property Manager and service providers in order to meet their critical needs.
• Provides and coordinates support for promoting daily life skills, including house maintenance, money management, hygiene, challenges of apartment living, accessing community services, socialization, communication, and other skills.
• Organizes and conducts social activities and educational events according to contract requirements.
• Sets specific office hours according to contract requirements.
• Provides food assistance resources and collaborates with the service coordination team to obtain food assistance for the building tenants.
• Collaborates with and documents volunteers who provide services or assistance at the respective properties.
• Records services, maintains client files, and completes weekly activity reports and other required documentation.
• Creates and maintains an Electronic Health Records (EHR) data entry record for all residents receiving group, walk-in, direct, and any other services.
• Obtains Homeless Management Information Systems (HMIS) intake data and enters HMIS data according to site's contract requirements.
• Requests equipment, supplies, etc. from the property manager to maintain services according to the contract.

SUMMARY OF OTHER JOB DUTIES:

• Attends required training sessions assigned by CCSCC.
• Participates in required collaborative CCSCC assigned meetings and work groups.
• Other responsibilities as assigned to support specific department, program, CHDC, site, and/or business needs.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• Minimum of a high school diploma or GED required.
• Bachelor's degree in social work, human services, psychology, or other behavioral science, or a combination of equivalent education and experience, preferred.
• Minimum of two years' experience in social services (housing services or case management preferred).

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bilingual in Spanish, Vietnamese, or Mandarin preferred.
• Cultural humility when engaging clients from different backgrounds.
• Understanding of complex client, community, and agency issues and ability to take appropriate action.
• High energy and patience in working with dynamic clients and situations.
• Demonstrated ability to work independently and on a team.
• Excellent cross-cultural, intergenerational, and interpersonal skills.
• Good oral and written English skills.
• Proficient computer skills using Google, Windows, and Microsoft Office.
• Knowledge of mental health, alcohol, substance abuse, and recovery treatment services preferred.

PHYSICAL REQUIREMENTS

• Ability to work at a desk for extended periods of time.
• Ability to use a computer workstation.
• Ability to travel/drive within Santa Clara and San Mateo Counties.
• Ability to lift up to 25 lbs.

OTHER QUALIFICATIONS:

• Criminal background check via Live scan fingerprint.
• Must have TB test performed and submit results.
• Automobile, valid driver's license and auto insurance per agency policy; or have access to reliable transportation.

WORKING CONDITIONS:

• Work will be mostly indoors/outdoors even during times of inclement weather.
• Some work will be spent driving a vehicle on community roads.

HOURS AND OTHER CONDITIONS:

• Standard office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.
• Availability to work flexible hours for special events outside of standard office hours.
• Ability to travel during the workday between offices, CHDC sites, providers, and other locations is required.

MANDATED REPORTER STATUS:

This position requires you to work with adults and children, and your profession qualifies you as "mandated reporters" of Elder abuse or neglect. Child abuse or neglect, which is found in California Penal Code Section 11164-11174.3 and Welfare and Institution Code 15610-15610.70. In addition, you are required to report suspected cases of child abuse and neglect and Elder abuse and neglect.